Urban Leather
Orange, CA 92868
Phone: (714) 937-1276
Ratings & Reviews Summary for Urban Leather
What Users are Saying:
- Short lines
- Convenient hours
- Easy parking
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User Reviews for Urban Leather
02/23/2008 Posted by leathafreak
I have been to this store twice and the customer service is the worst.....you can't even look at the jackets without the Lady manager constantly in your face. I wanted to try a jacket on and she told me none of the sizes would fit. I insisted, and imagine that, two of the sizes fit. Next thing I know she's trying to sell me the most expensive one.....i did a "pretty woman" and walked out. She's horrible. The second time I was looking for something in particular and she got right up in my face and said "no we don't have it" and stood there til I left. I was very offended. I would not ever go in this store unless you don't mind being followed and harrassed!
Pros: Nothing
Cons: Customer Service, Selection
10/15/2007 Posted by vitese
Absolutely the worst customer service. Was told repeatedly by the sales clerk that we could bring back the luggage we purchased from them. When we tried to do just that a week later, was told store credit only. If I did not need the luggage, what would I buy from this place for over $600?
Pros: None
Cons: Return Policy contradictory to what the sales people tell you.
