Ango TEI
Costa Mesa, CA 92626
Phone: (714) 557-2696
09/26/2007 Posted by gourmetseeker
I am the sushi fanatic. We would go anywhere for the good sushi, including Studio City and San Diego. Angotei has remained on my top ten list in terms of the quality since 1995. Unfortunately, their customer service has been slipping; until now, it finally reaches its lowest point. We went to Angotei for a business lunch about 6 months ago; I called ahead and was told they are closed at 2PM on weekdays. But when we arrived at the restaurant at 1:45PM, the restaurant refused our entry to the restaurant because they were about to close. I plead to the waitress that we drove all the way from LA because we really love their food, and it was not even 2 yet… but still, we couldn’t even step in. Last night, we were planning on ordering something to go, but guess what? They refused our take-out order! I was told that they didn’t want to take any take-out order because they only had one sushi chef in the house, and they took dine-in customers only. We were all extremely shocked. What is the difference between the take-out orders and dine-in orders? The only difference would be the tips I believe? She said: “You can still dine in, but no take-out”. I couldn’t believe what I’ve heard! Obviously, they forgot what the core foundation of a good business should be. Yes, their sushi is good; at least I hope they are still holding the same quality as before since we haven’t been able to taste anything from this place within the last 6 months. But there are other good sushi places such as Sushi Sasabune, Wasabi, and Katsuya with excellent customer service; and most importantly, they treat their customers with courtesy and respect. I would recommend taking your business somewhere else, since such poor customer service should not be tolerated. Needless to say, they already lost 6 of their loyal customers since 1995.
Pros: Food, I think...
Cons: Service
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