Jewelry Exchange

12/18/08

New customer problems ordering online and via Internet

by JohnGKelly at Citysearch

I ordered a diamond engagement ring via the Internet. Trust is a very important aspect for any company providing products over the Internet.

I was actually feeling pretty good about my decision, at least until I called the day before the day was was going to propose. I called to check on the status of my order. I want to make sure that it was on its way, and when I could expect it to be delivered. I reached a lady in customer service. She told me that the diamond I requested was actually sold to someone else before I ordered, and I would not be receiving anything. Well naturally, I went ballistic (wouldn?t you?). She was very nice to listen to my ranting for several minutes. I was obviously very upset. She indicated that you had several stones similar to the one I ordered and this shouldn?t be a problem.

After a few minutes, however, this became a clear this was a problem. They did not have a similar size stone in color and clarity (and price). She identified a small stone she told me was ?very nice? and ?better in quality than the one I ordered?. I really wanted one with the same characteristics (specifically size) as the one I had previously tied to order. This was VERY frustrating. I was still very unhappy. Why? I had to call. No one had the courtesy to call me to let me know about the problem with my order.

Her boss called me back later, and we had a conversation about ?my? problem. Basically he made a lot of excuses about the situation and told me if I ?didn?t like their solution? I should ?take my business elsewhere? (now that is a very strange customer service approach). One of the other posters said the same thing. Business must be so good that they send customers away, or this is special corporate policy.

I would be VERY careful with this company ordering online or via phone. The supervisor would not give me his bosses name; always a bad sign.

• Pros: Prices good
• Cons: Customer Service is terrible over phone and online. Can not be trusted to send what was ordered.

12/16/09

Great deal, pleasant people, creative designer

by Lakesider at Citysearch

I went there after a friend refered me, with several loose stones that had sentimental value. I didn't know what I wanted to do with them and the designer there came up with an exquite piece using all the stones I brought and the purchase of one small diamond. Now I have a beautiful, unique pendant that not only means a lot to me, but I spent very little money to get it. I get so many compliments when I wear it. Wish they had a store in San Diego County.

• Pros: very reasonable
• Cons: far from home

09/18/09

Avoid This Place

by lawmann at Citysearch

My girlfriend and I decided to see what they have in the way of engagement rings. We didn't find anything we liked and the person waiting on us was not friendly and didn't smile the whole time. We ended up going to the Los Angeles jewelry district up north. We had an endless choice of jewelers like there were hundreds of them and we found exactly what we were looking for. We got a great deal on a 1 carat diamond ring.

• Pros: None
• Cons: Unfriendly Employees & Not Really Good Deals

05/08/09

Attitude to Gratitude!

by ladydani at Citysearch

Okay, so maybe I had a bit of an attitude before going in because of some negative things I read on the web so I was wary. We were greeted right away, took their number, I couldn't believe how busy they were, no holiday to account for it. Bottom line, they were very helpful, showed us different rings wirh different diamonds, stayed in our price range and insisted we use their eye piece so we would know about every diamond we looked at. I was still alittle scared, its a big deal spending so much on one item but they actually sugggested we have a seat across the room so we could talk privately. All my fiance could say was "look ..I saw your face when you put that last ring on, whats there to think about" and I looked around this huge place with all those customers and thought to myself "forget those reviews, people only write them when they don't get their way.. and I really DO want that ring!!" I went home that same day with my dream ring with a bigger diamond and money left over. I told myself that this time I am going to take the time to write about a great experience. A few bad reviews in relation to how busy they were on just one day is nothing...do like we did...check it out for yourself.

• Pros: Diamond selection,customer service and best prices

12/29/08

Do not use jewelry exchange anywhere..

by curtiss1982 at Citysearch

i ordered a 1/2 carat ring for my wife on Saturday the 20th of December 2008..the lady never called me to let me know that my ring was not coming due to a recalled diamond..and then tried to up the price on a diamond to replace what was recalled i said no due to having to deal with these people...and now i cant seem to get them to refund the money back to my credit card...the order was only placed and not delivered..so now i sit and wait for my money to be refunded to my card or the pending transaction to go away....there service is very very bad if Ur smart don't use jewelery exchange/

• Pros: no pros
• Cons: not enough room for all the cons

12/03/08

great prices

by richie222 at Citysearch

I love the Jewelry exchange in tustin there are a lot of great diamonds for impecable prices. I havent seen beautiful diamonds for this price anywhere else. I went in and was immediately helped and served coffee. I felt very comfortable and not like i was being pressure into jus buying anything. The sales team was very honest to me. i left with a beautiful diamon tennis bracelet

• Pros: everything
• Cons: nothing

08/04/08

I was beyond impressed actually! This place was wonderful!

by thatonedudec3 at Citysearch

My most recent (one of many) experiences at the Jewelry Exchange was actually much to the contrary of the other reviews I found on this website.

I was greeted by a very nice gentlemen, who happened to be sharply dressed, right as I walked in the door. He shook my hand, and asked what he, if anything, he could help me with. I told him that I needed some assistance in having my wedding ring worked on.

My ring is approaching 20 years old now, and was in pretty bad shape. My wife and I have been married for a long time, and this ring hold immense sentimental value to me

It is a yellow gold band with blue sapphires down the middle, and two rows of channel set diamonds on either side of the sapphires. Two or three of the diamonds were missing, and I could tell that a few of the sapphires were beginnng to come loose. The ring was beyond scratched, in every which way you can think of, and the band had become misformed, and no longer formed a perfect circle.

I was put into contact with another very very polite gentlemen from the repairs department of the store. I explained to him what was wrong with the ring (not that most of it was not apparent to the untrained eye) and explained to him what all I would like done. He told me that it was not a problem, and said that he would have the ring back to me in two working days.

Two days later, I got a phone call saying that my ring was ready for pick up. I went to the store, and was again greeted very politely by lobby employees.

I picked my ring up, and was ABSOLUTELY BLOWN AWAY! It looked brand new! I could still tell it was my ring obviously, but it was completely fixed! Missing diamonds replaced, scratches repaired, and the ring was reformed like the day we bought it! The repair costs were extremely minimal, and it looked great! I just can not say enough! They even put it in a ring box and a bag for me! It was GREAT!

If you want to buy gorgeous jewelry, or fix what ya got, this is the place!!!!

• Pros: Great lobby employees, quick turnaround time, great location, easy to find
• Cons: none to mention really, I was very impressed

06/01/08

The Jewelry Exchange Tustin

by howstricks at Citysearch

Thank you for all the reviews, mostly negative...You saved me the gas money and the aggravation of going to that place. I like to hold gold in my hand. I bought a bracelet once and it was HOLLOW super LIGHT. N ice looking and if i ever wanted to sell it, it wouldn't be a problem like something plated.

12/16/07

Poor quality jewelery and customer service

by shoegal424 at Citysearch

I have never been to such a tacky jewelyry store. You must pick a number in order to get help... no number no service! The customer service was horrible!!! There are only a few people are helping at the cases and the rest of the staff is standing around talking. The sales staff are unprofessional and very unfriendly. I was in the store for amost a half hour and was never greeted or even acknowledged by anyone who worked there. Their jewelery is ugly too. A majority of their pieces are outdated and look like something your grandmother would wear. The sparkling jewlery they advertise in their tv commercials look like ugly brown rocks in real life. I would be embarassed to wear one of their pieces. Prices are not much better than you will find in a fine jewelry store. Take your money elsewhere and avoid Tustin Jewelry exchange....not worth the drive!

• Pros: none
• Cons: way too many to list

12/13/07

Don't go to Jewelry Exchange in Tustin - poor customer service

by dderalas at Citysearch

I was very disappointed with my visit to the Jewelry Exchange today. I had always heard their ads and drove in from Long Beach. I had loose diamonds( 8 smaller round) and I wanted to look at their gold ring settings. For security purposes, they only allow you to look through the counter glass at the setting assortment. The only problem with that is the intense glare from the overhead store lighting. You have to literally place your head foreward almost over the glass and shadow the top portion to properly see the ring settings. It was ridiculous. I complained and spoke to store personnel and then the store manager. He said that if I did not like the store policy, I could leave. I did just that. I will never go to that store again.

• Pros: Lot of store employees
• Cons: Poor customer service - no flexibility