03/28/08

BEST STAFF EVER!

by jennylinda

Every time I go to Spa Gaucin, everyone treats me like a celebrity and i just love it... not only because i am not famous, but because they dont know if i have money or not, they just treat me sooo great! Coastal Stone massage is incredible!

LOVE IT~

• Pros: amazing customer service
• Cons: pricing

01/15/08

A lavish Tuscan-style resort--complete with ocean views, full-service spa and golf course--situated high on a bluff in Dana Point.

by Mar Yvette

In Short
This $240 million dollar mega-resort exudes luxury at every turn. Set on 172 lush acres, the 400 guest rooms are furnished with 47-inch plasma TVs, marble bathrooms, scrumptious chocolate woods, soothing mocha settees and beige accents that follow a sleek, modern design sensibility. Guests can also enjoy three pools with private cabanas, an on-site 18-hole golf course, treatments at Spa Gaucin and cuisine prepared by renowned chef Michael Mina at Stonehill Tavern, the small plates/seafood restaurant with Pacific views.

Hits: Outside, the lush grounds are a spectacular sight to behold. Inside, the silky 300-thread count sheets and welcoming bed are a dream.

Misses: With such a large property, walking through the long halls can get a bit tiresome.

04/25/07

Accommodations nice, service lacking.

by rcasper

My review does not relate to hotel accommodations, but instead to the staff of this supposedly 4+ star hotel. Having conducted prior business with the hotel facilities and maintenance staff, I was dissappointed and amazed at the lack of business professionalism of this hotel department. Having done work for the department, then requesting and calling to confirm an appointment a day early, the department head simply didn't bother to call and cancel, but to allow me to show up and have his staff brush off the appointment as I stood with his subordinate. Obviously a bad image for a hotel of this stature(?), not to mention a high degree of unprofessionalism. A sad attitude for a hotel anxious to be great, yet only equal to the service level it provides.

03/12/07

Stonehill Tavern was fabulous. Great eateries throughout the property.

by maxiescifi

My hotel experience @ the St. Regis was a remarkable one. From entering the hotel and being greeted by a very genuine Resort Ambassador that made us feel very comfortable to be there and was very knowledgeable on what the hotel had to offer. He was also very excited for my friends and family to enjoy a dinner at the Monarch Bay Club and take in the beautiful sunsets we heard about. At times the service was alittle slow in the hotel lobby/bar area, but they were very busy too. Sunday brunch was second to none. It was fabulous. The rooms are spacious and very comfortable. I also enjoyed the lunch at club 19 at the golf course. I will be back soon. One of the most beautiful hotels I have ever stayed in. I would like to see there check in policy change to 1 or 2 o'clock.

03/17/06

Too Expensive for level of service

by orangecoastliving

I found this hotel's rooms and spa far below my expectations. The staff people in the lounge area stood around talking to one another and left us for 15 minutes waiting on ordering our beverages and the spa lobby receptionist was on the phone (personal call) for what seemed like an eternity!

Will not return; there are too many other great hotels around.

• Pros: expense, poor service

03/10/06

Way too Pricey for service

by surfcitylady

My husband and I stayed for two nights at St. Regis this last week and were disappointed by many things. The wait staff in the bar area stood around talking to one another instead of attending to us for some 15 minutes, the massage therapist in my VERY expensive massage seemed to have little expertise in the speciality massage she was giving me, and the prices for the rooms were way out of line when we saw the size and location. Would seems as though these editors were influenced by the fact that St. Regis DOES advertise on this service, even if the editors themselves were not paid. If you will notice, those feedbacks on editorial reviewed sites usually do not even make it into print...A person I know left a rather negative one on a reviewed site that did not even appear...

• Pros: Beauty
• Cons: Price, Quality of services