Rebel Run Canine Suites
Santa Ana, CA 92707
Phone: (714) 751-5068
Ratings & Reviews Summary for Rebel Run Canine Suites
What Users are Saying:
- Convenient hours
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User Reviews for Rebel Run Canine Suites
07/18/2008 Posted by DogsRock
I've used this kennel several times, but this was the last time. I believe that when you drop your dogs off you should be confident that every attempt to give them the best care is available to them. This is not the case with Rebel Run. We dropped our dogs off on a Tuesday and my daughter spoke with someone the following Monday to check in on them and she was told that they were fine. She told them please call if you need anything. I picked them up 4 days later and my golden has the worst ear infection I've ever seen. When I picked them up I was told that she thought she had an infection and when I asked which ear she replied, "I'm not really sure, she was wiggling around alot." She had indicated that she had flushed her ear several times. We called back to ask why they didn't call at least one of the two emergency numbers they were left with so our dog could receive proper treatment. The response we received was less than comforting. They said, "Perhaps we had poor judgement in not calling, but we aren't responsible for taking care of infections." Poor judgement is another word for neglect.
05/03/2007 Posted by jenny_867_5309
I needed to write a wonderful review for rebel run since they took sure great care of my coddled dog! I had a negative experience with another boarding place that seemed to barely know my dog. It was the worst feeling knowing she was in "doggie jail" for over a week. This year, I read the reviews on citysearch and decided to give Rebel Run a try. Boy, was I glad I did that! My dog loved the one-on-one attention she receieved. When I called to check in on her, they gave me specific information about my dog that let me know they had been spending time with her and that they knew her. She didn't even seem too excited to leave when we came to get her! Last time, at the OTHER boarding place, she practically ran on her hind legs to get iout of there. If you love you dog and give him/her any sort if attention, Rebel Run is a must for boarding!!
Pros: customer service/pet service/loving care
Cons: none
10/19/2006 Posted by krisbhatti
This was my first time ever boarding my two dogs. I dropped in unannounced one day to tour the kennels and was very impressed. When I arrived, there was a customer picking up his dog and this customer also gave a great recommendation for Rebel Run - he said he had been bringing his dogs there for more than 10 years. The staff was very friendly and kind to both me and my dogs, and followed the instructions I left. This is not a day care play group type facility (at least not for the larger dogs) and I felt confident that my dogs would be safe and well cared for. My dogs seemed no worse for the wear, not stressed or anxious after I picked them up after an 8 day stay. I've heard from friends who boarded their dog at a vets that it took some time to get the dog back to normal after the boarding time, so I was prepared for that but it did not happen. I will definitely use this boarding kennel again.
Pros: great parking at the door, convenient hours, close to the airport
08/29/2005 Posted by katpm
Nice owners- family run, our dogs are treated extremely well and are always VERY HAPPY when we pick them up!! My dogs actually get excited when we drop them off there!
