Disneyland Hotel
Anaheim, CA 92802
Phone: (714) 778-6600
Fax: (714) 520-6099
04/10/2007 Posted by makana_aloha
I just got back from a stay at the Disneyland Hotel and it was NOT a pleasant experience! First, I had to wait 30-40 minutes to get checked in. Thank goodness My child was 13yr and not a toddler who can't wait that long. I was not pleased that they only had 3 "Cast Members" working the desk while there was 4 other "Cast Members" just laughing on the Conciegre side. I thought if I stayed at a Disney Hotel, I would get better service. Boy was I wrong!!! I got Superior service at the Best Western Park Place Inn compared to this place!!! Then when I checked the room for what it had, it was clean but had not been throughly cleaned! I found crackers and broken shards of glass under the bed. Again, I am glad I had a older child versus a smaller child/toddler. There was also trash near the curtains. Plus the "Do Not Disturb" sign means nothing to the maids! My son was not feeling well and I put the sign out for him to get some rest before we went to the Parks. We had 3 knocks on the door by the maids in a 2 hour period! My other peeve, Goofy's Kitchen!!! Talk about BAD service!!! Where do you go where you have to pay for your meal and tip them too before you even eat the meal? I was yelled at because I didn't know I had to pre-pay my meal. Then when it was time to be seated I was not smiled at and they acted like I was making it so hard for them!! The food was good but service was HORRIBLE!! I told the Manager but got the brush off. BEWARE OF GOOFY'S KITCHEN!!!! GO SOMEPLACE ELSE WHERE YOU ARE TREATED LIKE THE GUEST THAT YOU ARE!!!
Pros: Wake Up Calls
Cons: BAD SERVICE ALL AROUND, VERY RUDE so-called LIFEGUARD, LONG WAITS To Check-in, NO BELLHOP HELP, Bad Service @ Goofy's Kitchen, DIRTY ROOMS and RIP OFF FOR WHAT YOU PAY FOR!!!!
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