Orange >Security Services > Jadtec Security SVC
1520 W Yale Ave, Orange, CA | Directions 9286733.813541 -117.868579
This is the worst alarm company ever, with the absolute worst customer service. The alarm has been chirping interminably for over three weeks. When I tried to schedule an appointment, they said that I would have to wait another three weeks. When placed on their wait-list for any cancellations, they tell me that they are going to be there at 2 in the afternoon and then arrive a noon when I am at work. Or, they tell me they were there, but never contact me. I am about to cancel my service with them...goodbye and good riddance.
Obviously, I am not the exception. With one exception, it appears that everyone who has used JadTec have had similar responses.
Very disappointing! – We have had the alarm for a few years now and it's never worked quite right. At first, we'd have the keypad beep incessantly because it showed batteries were low in several of the window alarms. We spent a good deal of money replacing batteries that were supposed to last a good while. When they kept going bad, we had Jadtec come out. The first few times, we were told that it was just a matter of replacing the batteries and that nothing was wrong. When the problem persisted, someone else was sent out and he was able to make some adjustments. And then we started getting false alarms in the middle of the day. The police were sent and we were fined. Jadtec couldn't tell us what had gone wrong. We had cats at the time and they suggested that the cats could have triggered the alarm. It got to the point that my mother stopped turning it on because she was more concerned with a false alarm and fines than the possibility of a break-in. Now the keypad has started to show that certain windows or doors are open when in fact they are closed. It's been very inconsistent. Yesterday, however, it showed everything was fine and I armed the alarm as I left. Within 30 minutes, the alarm went off and the police were once again sent on a false alarm. When I returned, the front door was locked (just like I'd left it). The keypad was beeping and showing that the alarm had gone off because of the front door. I typed in the code to turn off the beeping. The funny thing is that it immediately showed a FAULT at the front door even though I had closed and locked it when I had come back in. The damn alarm is on the fritz! And to top it off, Jadtec now wants to charge a min of $75 to see if there's anything wrong. They suggested that something like cats could have set off the alarm before. Well we don't have cats anymore, there are no kids, it's just two people in one house. No one touches the sensors. Jadtec just can't own up to the fact that their product is simply not working.
Excellent Company, Super Service – We have used Jadetec for 5 years in 2 homes and are completely satisfied with their equipment, their monitoring service and their prices! Jadtec's state-of- the-art equipment offers real security and it is easy to operate, even with all the special features. The installers are pros; quick, clean and efficient. The staff who monitor the system are really vigilant, polite and concerned for our well-being, responding very quickly and appropriately to any alarm situation. Jadtec makes us feel safe and comfortable. Very high quality, very reasonable price. What's better than that? We recommend Jadtec Security Services to you without reservation.
Really goog and really bad – We have used Jadtek for a couple of years and have been VERY happy with the monitoring service, especially having had prior HORRIBLE service with ADT. However, when our alarm malfunctioned, we found that it was almost impossible to get it fixed in a timely manner without paying the emergency rates, and even then, the wait was not acceptable. They must not have enough people to work. In addition, the lady we had to deal with for service was extremely rude and obviously didn't care about keeping us as customers.
GREAT SERVICE – I know its always easier to take the time to complain about a company so I though I would take the time to write something good. I had Jadtec out at my to install a new system and they were wonderful. The technician was on time and very pleasent. I have recommended them to my friends and family as well. They have been very nice even when I set my alram off by accident every week.
Provides no peace of mind – One of the reasons you pay for a security system is so that should your home be the target of a burglary, the security system provides some deterrence. Well, in the case of Jadtec, you don't even get that bit of prevention. Our home was covered by Jadtect Security Services and while we were on vacation, our home was ransacked, and completely burglarized.
The Jadtec representative claimed that there were no security triggers on their system during the whole time we were on vacation. They said no one went in or out of the house. Our local console showed there was a fault but Jadtect did not explain the discrepancy and never provided us any answers to how the burglars managed to bypass the security system.
So in conclusion, chose Jadtec Security Services and you may suffer the same fate we did.
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