Orange Hill Restaurant

09/23/11

WARNING: INSPECT YOUR VEHICLE THOUROUGHLY PRIOR TO LEAVING

by VenturaJen at Citysearch

Orange Hill does not offer self parking. You are required to use their valet service. Although we loved everything about the Orange Hill Restaurant - my car was damaged by the valet in their parking lot. There is a small dent, scratches, and a portion of the metal logo has been completely snapped off the back of the vehicle. It looks like it was backed into another vehicle or perhaps a fence. I did not notice the damage prior to leaving the restaurant. I didn't realize that walking around the entire car for a thorough inspection was necessary. If only I could go back to that night...

Long story short:

The morning after visiting the restaurant I found a small piece of plastic-painted-chrome in the driver's side of my car. It turned out to be a portion of the "C" in my new Civic. I believe the valet damaged my car and when the C was torn off he tried to hide the evidence, I assume by putting the pieces in his pocket, and then mistakenly dropped a piece inside the car. Tell me how the outside of my car was damaged but a piece of it was found INSIDE of the car? Sounds shady, right?

I contacted the restaurant who were apologetic but quickly pawned me off on NATIONAL VALET COMPANY - the valets are outsourced. They do not work for the restaurant. The valet company then pawned me off on their insurance company who quickly sent me a claim form.

Two days after the insurance company received my claim they sent me a letter back. "After their investigation" they concluded:

a.) No employee had "any knowledge" of my vehicle being damaged on the night of my visit. (Shocking, no one would fess up to it now)

b.) No one else had submitted a claim to damage on their vehicle on the same night

c.) They inspected the area and there was NO POSSIBLE way the damage to my car occurred there (I guess that means they don't have any fences, light posts, trees, etc.)

d.) This one is the kicker! They state "And lastly may we refer you to the posted SIGN at the restaurant that reads any claim of damage must be completed prior to leaving the premises."

If that is the policy that what was the point of sending me claim forms to begin with? Needless to say, they basically told me to kick rocks.

Let this review stand as a warning: INSPECT YOUR VEHICLE THOUROUGHLY PRIOR TO LEAVING THE ORANGE HILL RESTAURANT. The valets know that even if they do damage your car - once you leave the lot they can claim they are not responsible.

The restaurant management never even followed up with me after I reported the damage to them originally. Thank you for a huge headache and a lovely meal that ended up costing me hundreds of dollars extra.

10/10/10

Wow!! NOT what I was expecting!!

by kmlewissna at Citysearch

My husband and I are new to this area and a colleague of my husband's and his wife took us to dinner at Orange Hill last night. I had checked the reviews before we went and I was VERY skeptical. We arrived and there were two wedding receptions being held (one at either end of the building). We got there around 5:30 and found a spot on the deck. Even with all the chaos, we had fantastic service and the food was really great!! One of us had scallops, one salmon, and two of us had the fliet mignon - and they were all cooked exactly the way we wanted and were seasoned just right. I am a semi-pro cook and extremely picky about my food and restaurants I go to. This is one place I will go again - Plus, we got to see the Disney fireworks - bonus! We were there for five hours and the whole time, the service was execptional. Evidentally, they are under new management. Just avoid the overly flirtatious, overly plastic surgeoned greeting lady. She obviously still thinks she's attractive and that flirting with married men in front of their wives isn't a band thing.

03/29/10

Worst Experience Ever!

by NicShaf at Citysearch

This place is horrible! My husband and I had our wedding ceremony and reception here, and they ruined our whole day.

Nothing was as the restaurant promised it would be, and once they took our money, they didn't care about us or our wedding at all.

If anyone is thinking of getting married here, DON"T! There aren't words to describe how horrible the whole thing was.

• Pros: Nice View. That is the only good thing.
• Cons: Everything

03/01/10

Good View, Bad and Expensive Foods

by Aikidoka55 at Citysearch

1) Soup and salad did not come with entrees, we had to pay for them separately.

2) The Dynamite Scallops plate was salty!

3) Steak and Lobster plate was at "market price" $76.00 but no better than Sizzler's, not to mention that the steak was very small.

4) Good service.

Ones should go there for a drink at night for the view, but try not to dine there.

• Pros: Wonderful View
• Cons: Expensive and Bad Foods

02/22/10

Romantic

by Reviewer1999 at Citysearch

The view is great, which takes away from the food. The food quality doesn't match the cost for the dishes, so that's why I say the view is the pro and con.

You can hang out by the balcony/cliff area where they have fireplaces while you wait for your table, or just go there for drinks.

The staff is professional and friendly.

They don't have that one special thing that makes me have an urgency to want to go there.

• Pros: the view
• Cons: the view