Orange >AAA Rentals & Sales
Now it's F&B Equipment Rentals, and I wouldn't go back....
DATE OF REVIEW POST - 12/27/09
I went in to rent a car trailer. I told the counter help I had been told by other rental agencies that my SUV couldn't be used due to its smaller size and the rental industry's insurance regulations. They had the same response. OK, no problem, so I opted to rent their truck AND the car trailer for three hours.
Without asking if I wanted to save money and use my own trailer hitch and ball which was on my SUV that they confirmed I couldn't use, the desk help told the yard personnel to "just pick one of the hitch balls from the office". My hitch could have been easily pulled out from its receiver, and I could have saved the additional expense of also renting a trailer hitch and ball.
All of this was AFTER THEY REFUSED TO RENT ME THE TRUCK AND TRAILER UNLESS I GOT THEIR NAME PUT ON MY INSURANCE POLICY, WHICH I POLITELY WENT TO MY INSURANCE AGENT'S OFFICE AND REQUESTED. My proof of insurance card was not enough? I had it all with me, and they could have phoned my insurance agent if they wanted any additional proof... they never even wanted to look at my proof of insurance from the start.
I couldn't believe some of the charges at the end, including an "environmental waste fee" of $6 that was for "when they do oil changes on the truck" that I rented. Taxi cabs don' t charge environmental waste fees for their customer these days, do they?
I am holding myself fully responsible for signing my name on the contract that had these line item charges spelled out, with the caveat that this had been my third rental agency visit for the morning, and I just wanted to get on with my task for the day.
My overall feeling is that the new F&B equipment rentals (which used to be AAA Equipment Rentals) focus is on short-term profitability and NOT long-term customer relationships in an old, well-established city like Orange, that probably has a lot of long-term residents like myself that will be just as turned off by the lack of long-term customer relationship that I experienced. AAA Equipment Rentals on Tustin Ave. is now F&B Equipment Rentals, and I WILL NOT be going back.
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