1601 E. Mcfadden, Santa Ana, CA | Directions 9270533.735000 -117.846507
M-F 8am-5pm, Sa 8am-12pm
Abbott Awnings - inflated pricing quotations – I was trying to find contact info for an owner or manager of Abbott Awnings to inform them of shady sales tactics of some of their sales dept. I puchased 2 Abbott Awnings over 7 years ago and the stitching broke down recently and the fabric panels came apart at the seams. At the same time I received a letter from them asking if my awining needs replacing now and to contact them for special pricing since they still have the pattern on file. i contact Ana G. the author of the letter and after 3 calls over 2 weeks reminding her that she never responded to my request for a quotation she finally quotes me a replacement price 40% higher than I originally paid for both powder coated frame and canvas. Keep in mind I only needed the canvas replaced. When I objected to the excessive amount she offers to see what she can do. and when she responds with a lower quote she says I need to sign it immediately before she gets caught by the owner and he denies the low price. When she said she can get in trouble for such a low quote and was doing me a favor but I needed to sign the contract to lock in the price, This triggered my B.S. alarm. Not wanting to deal with a used car salesperson I contacted 2 other awning companies and each are at 50% of Ana's lowest quoatation!! I will never do business with them again and never recommend them since they are trying to screw over loyal customers as I am sure this is not the first time she has tried gouging a repeat customer. Pretty stupid sales tactic for these competitive economic times.
We love our awning – We recently had one of your awnings put on your patio. It looks great. We also wanted to let you know how much we liked your sales representative. One of the major reasons we went with your company was because of her great personality and knowledge of your product. She gave us super tips about choosing our fabric and the valance design. It was a pleasure working with her. Your installers were great as well. We definitely will be recommending your company to our friends.
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