Anaheim >Cardinal Property Management, AAMC/ACMF
I work in real estate and have deal with several HOA management companies on a daily basis. In all the years of doing so, it is extremely rare to find a service representative who enjoys their job and genuinely portrays this happiness through the phone and their actions. Cardinal has an exceptional representative named Kristen Rodriguez who exemplifies customer service at its finest! She is quick to respond, courteous and truly knows what customer service is all about. Kristen makes me have hope that customer service is an art and not all hope is lost that people really care and want to give you their best efforts available. Bravo Cardinal for employing such a wonderful person as Kristen! Cheers and keep up the excellent work!
These people wrote the book on BAD customer service. How can a terrible place like this stay in business in this economy. I emplore anybody to call this company, guaranteed you will get a recording. They are afraid to talk to a consumer because all they receive are complaints. They have the fools on the board of the Summertree complex in Stanton, CA fooled into thinking they are a reputable company. Such a sad and pathetic company.
Cardinal property management has exceeded my expectations. Our association has been able to create a long-lasting professional relationship with them. That I am happy to be apart of since 1998. The representative from their company for our association is very confident, knowledgable and respectful and has always demonstrated professionalism in crisis situations with leadership and strength. I am very pleased with Cardianl Property Management as they go out of their way to meet their clients needs.
We have been working with Cardinal a very long time and each manager we get the opportunity to work with has a great personality and they are always very responsive. Great Management Company to work with! Thanks for everything!!!
We have been working with Tawnya
Guimond and staff at Cardinal and we have had a great experience. They are always very professional and courteous and respond in a prompt manner. We deal with a lot of property mgmt companies and it can get difficult but Cardinal knows what they're doing and makes our job easier so we just wanted to say thank you for all your hard work!
America West Termite
Cardinal has managed our association
for over 30 years. I have been working with them for at least 20. Cardinal has always had top notch people working for them that handle our business in a totally professional way. I would highly recommend them to any one who needs their services.
A property management company who cares!!!.
Cardinal has been our property management company for several years.
As a home owner and a board member, we are pleased with the products and services they provide for us. They are quick to research new vendors for us, offer many solutions to our association to save us money & time. They are very resourceful. Maryanne is our property manger & always goes the extra mile for every for our association. We have also been service by Janet who did an outstanding job for us. We are a waterfront community with additional needs. Maryanne has gone above expectations to learn about the requirements of the Marina and its needs.
Maryanne is a great representation of the type of people Cardinal employes.
I recommend Cardinal for your property management needs!
Summit Park - Great New Customer Service!.
I've lived in Summit Park in Anaheim Hills for 7 years. I decided to post this review after my experience with new managers at Cardinal that are running my property.
Ove the last few months, I started attending the monthly board meetings and met the new managers from Cardinal. I have to say, it's been night and day compared to what I was used to with the prior managers. The new team is very professional and have responded to all of my requests within 24 hours - they've exceeded my expectations.
To be fair/honest, it hasn't always been this way and I'm not surprised about the negative reviews from other people having issues with Cardinal. They seem to be making changes in the right direction and I've changed my opinion about their new team. Like any business operation, customer service is key and a few bad apples can impact the overall view of the organization.
Hopefully others will see the great improvements that I've seen - keep an open mind and I'm sure their new team will give you the new service that I've received.
horrible horrible management company.
Whenever you call, always voice mail, no one will talk to you and solve your problem. no matter you call or email to them, they never contact you back. I wounder is any one work there? I contact them for more then 4 times, finaly got somone to talk to, but she knows nothing about the property they are managed.
Only thing they'll contac you is get money from you
horrible horrible service!!!!!
Terrible Service at the Office.
Very difficult to get good service, front desk was swamped with calls and only one person to man the phones.
Update: Still waiting for a month after closing escrow for them to give me my keys to laundry etc. Tried in person but said they did not have all paperwork necessary. I even left a deposit with them.
Severe termite damage on the balcony required my lender to actually go there in person to insist that it was done in a timely manner for my loan to fund. I asked 3 weeks ago for the new wood to be painted. ONLY the wood visible from the ground level was painted... not the inside or tops of the boards... I can't even believe this is really happening when I pay >$400 month in fees to these jerks.
Furthermore every time I call I get sent to a voice mail or told by any live person that this issue is "Not their job". I've NEVER experienced such an unprofessional group of people.
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