Anaheim >Tile Expo
Top Notch. My wife and I visited a lot of tile shops on State College looking for grantite counter tops for our new kitchen. When we walked into Tile Expo, we were greeted right away by Brett. He was not only very helpful, he took us in their back storage area and explained how we could save some money by using pre-fabricated granite as opposed to buying a slab of granite. We were full of questions and Brett took his time to answer all of our questions. We had a very good feeling after talking to Brett and went back to see him when we wanted to order our granite. He took us to the supplier where thehy get the pre-fabs and were we overwelmed by how many choices you have, several hundred. Brett walked us through the whole warehouse until we found the one we wanted. The counter tops have been installed and my wife and I are very happy, they look great. Our whole Tile Expo experience was a pleasure from the minute we walked in and met Brett.
Great Experience Using Tile Expo. I recently remodeled 2 bathrooms and went to Tile Expo for all the tile and granite. I did a lot of research and visted many tile stores before finding them. The staff is friendly and professional and prices were competitive. My rep, Amanda, was the best. She was easy to work with and extremely reliable. She went out of her way to work with me until I was completely happy with my order. The bathrooms are now done and I am 100% satified with the choices made and the quality of the products. I give Tile Expo 5 stars and would definitely recommend them to anyone looking for tile or granite.
Thank You Brett Hockenbery!.
We walked in to Tile Expo this afternoon, completely confused as to how to choose tile for the two bathrooms we are scheduling to have redone.
After circling the showroom once, I looked up to see a very nice salesman who offered to help. From that moment on, we went from confused-to-informed-to-excited for the project to begin because Brett Hockenbery basically designed both bathrooms for us right there by asking all the necessary questions in such a helpful manner and then proceded to show us the tile based on the answers we gave. Absolutely no pressure, no hard-sell--just HELP!
He knows his stuff, obviously, because he gave me confident answers to my many questions and he understood just what we wanted. He found the exact tiles to match my description and my wants--and he helped us coordinate with borders and layout.
We had originally planned on a long afternoon of visiting several tile stores, but after meeting and getting Brett's help, we realized we had just moved from the planning stage to the ordering stage--which we will do, with Brett at Tile Expo, as soon as our contractor gives us exact measurements.
We were lucky to have walked in to the right store first and to have met the right man there. Hopefully others will read this and save themselves some time. Beautiful showroom, great experience.
Thanks again, Brett!
Worse place to buy tile - avoid at all cost. Do not purchase anything from this tile company along tile row (State College) in Anaheim. You are better off purchasing tile directly from Emser or other large distributors. Tile expo is just a middle man and therefore has no flexibility with its customer service. Every sale is final, even if the customer makes a mistake when measuring needed pieces. When deciding to make a purchase, they sound great and make it sound like they have everything available, despite backorders or mistakes they might make in identifying what was ordered. Working with Shawn during the purchase seemed great until he made a mistake and ordered the wrong tile slowing down the delivery of the correct product and project by 2.5 weeks. As a follow up to return extra tile, working with Brett was very discouraging as his defense was that despite the mix up, customers lie and that my business was not worth returning many pieces of a very high demand tile. I would highly recommend not working with this company and avoid TILE EXPO at all cost.
Worst Customer Service. First impression of this business is very deceiving. They are friendly and customer savy at first until you start talking with them and doing business with them. Customer satisfaction is not one of their biggest traits. I bounced a check due to the fact that the check was cashed at my bank the same day. There is no way a check can be cashed the same day unless the owner went specifically to my bank and cashed it. Due to the above, he withheld my order and demanded that I come in and pay in cash the amount due him. The owner does not return calls and is very rude when you are trying to explain to him the situation. Then...he hangs up on you while you are talking. I am employed with a company that their revenue are in the billions and worldwide and also in customer service. I can honestly say...Tile Expo is not a customer service business.
Wow, What a great experience!!. I came into Tile Expo over one weekend with some loose ideas about remodeling the bathroom in our house. I was immediately surprised by the friendly and helpful salespeople. With their expertise we were able to fully design our bathroom in less than an hour. They were able to give us samples to home that day to make sure we were happy with the selections as well. We then returned the next week to purchase the material and learned that they have their own installation department who could handle the remodel completely for us. This was a huge plus for us as we did not have the time to find and manage all the contractors needed to complete the remodel. We put the job in Tile Expo's hands and they flat out handled it! Not only did the job come out far more beatuiful than we expected, they also completed the work earlier than promised and left our house nice and clean! I will not hesitate to use Tile Expo for any other flooring or remodeling I plan to do! Kudos to Dan and Dominic and the rest of the Tile Expo staff!!
Great Help & Great Selection.
Everyone at Tile Expo was very pleasant from the moment we walked in the door. They know their stuff and are very patient in working with us as well as giving great suggestions.
We had already gone to many places before going to Tile Expo.
After our first purchase of marble at Tile Expo for a bathroom in the remodel, we didn't bother going anywhere else for the other 3 bathrooms. They made an otherwise arduous task into an easy process.
We'll be back for the next project!
Outstanding treatment, Better than competitors!.
I feel compelled to write and thank tile expo most profusely for the outstanding treatment as well as service and value. I recently received at the hands of Tile Expo's employees. In particular, I wish to single out Amanda and Brett. Both these individuals went above and beyond for me.
To be fair, I did notice that everyone who walked in was treated well by all the Tile Expo staff. Their prices and selection are better than their competitors. I wish them contiuned success!
Tile Expo is Great!. We are close to completing the remodel of our bathroom in our master bedroom. Doing the closets as well which are quite large. When we began our search on "tile row" on St. College in Anaheim, we had an idea of what we wanted but a lot to consider. A lot of flooring, counter top, all the tiles around the spa tub/shower to match...but not be a pattern or stone that was not going to coordinate with all the others. Wanted different stones and textures. The decisions can be overwhelming. We looked at several stores and then walked into Tile Expo. We never expected to get everything we were looking for at one store. Thought we would be between several stores trying to match what we wanted....and so on....taking so much more time. Dan, at Tile Expo, worked with us for hours, I must say. Very patiently! He listened carefully to what we wanted....and then directed us to certain items that would work for us....but also coordinate with the rest of our home. It is hard to describe how happy we are as it just about completed. Everything ordered from Tile Expo was delivered on time....everything totally matches...and is exactly what we had in mind but needed help with decisions. Easy to set up times for installation and they arrive on time. We have done other areas in our home....in past years from other tile companies but truly the best tile place we could have found. The prices are very reasonable and competitive which was a huge plus.....also. We will go back when we get ready for the next bathroom!
Great selection and customer service!. Tile Expo is recently under new management. The new management has clearly got it together! Their prices are great and so is their selection. Amanda worked with my husband and I, showing us many different samples and making sure that we were happy. Dominic was very helpful in the pricing area. We got our tile at a great price, very quickly, and our kitchen looks great! Tile Mile truly had the best customer service of any of the stores we visited on Tile Mile. They were helpful, but not pushy and there to answer any questions we had.
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