Bergstroms Childrens Stores

Doesn't Recommend

laurarauch

Joined 6 years ago

Do Not Shop at This Store. My husband and I purchased a crib and dresser at this store BECAUSE we were assured that both items were in stock and could be delivered within a few days. The store delivered the crib on time but, five weeks later, still no dresser. The only explanation we were given was that the salesperson "made a mistake." Speaking with the manager was no help at all. He said he would look into the matter and call me back the following morning. Three days later, I called the manager and, since he seemed to not even remember our prior conversation, I had to explain the entire situation all over again. He gave me another number to call and the woman who picked up that line was even less helpful. She kept repeating that they have no control over their manufacturers and didn't know when a new shipment would arrive. What?! I was pregnant and about to pop! Why hadn?t they told me that from the beginning?! To top it off, when I asked that they cancel the order and credit my card, they forgot to include the tax in my refund. I had to call back and get that sorted out as well. I swear, it would have been easier working with monkeys!

Doesn't Recommend

drais

Joined 6 years ago

Terrible customer service!!. I strongly suggest you find another store if you are looking to purchase nursery furniture. I had heard from friends that the customer service was not soo great, but I ordered my nursery furniture there anyway! What a mistake! They misquoted the shipping time, and once the order arrived (13 weeks later) it was the wrong set!! The store manager did nothing to expedite or appease the situation, not even an apology. She blamed the manufacturer and that was it. I will NEVER step foot in that store again. I'd rather pay alot more somewhere else knowing that I am getting honest and reliable information from the sales staff.

Doesn't Recommend

socia

Joined 6 years ago

worst experience ever!. Customer service does not exist at bergstrom's children's store. i got a complete run-around from them, ESPECIALLY the "managers" jose and michelle. after three months of frustration i finally took my business some where else. i will never set foot in there again and i strongly warn anyone against doing any business there. they are careless and unprofessional and i guarantee you will find satisfaction anywhere else BUT bergstrom's children's store.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Since 1963, children's furniture, bedding, car seats, playpens, feeding accessories and more, as featured on "Extreme Makeover: Home Edition."