Fry's Electronics

Toni H.

Joined 5 months ago

A couple of weeks ago I was lost in your store, needed service and got a big run around until I met RAFAEL GARRIDO. He was extremely knowledgeable, courteous, attentive and kind. He knew how to determine exactly what I needed, what my options were and what steps I needed to take to resolve my problem. I don't know what you're paying RAFAEL but I doubt if it's enough! Perhaps you could put him in a role as trainer/teacher? Thanks! Toni

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RennaB

Joined 2 years ago

So Confusing. OMG, this place is daunting. I've never been to a Fry's before, but it's a like huge warehouse full of geek gear. My boyfriend came here because he needed some stuff for his computer and there's aisles and aisles of stuff just for computers. I guess you have to know what you're doing to shop here.

They do have some appliances and t.v. You pretty much have to know what you're doing to shop here. There are alot of people here and there don't seem to be enough people to help. My boyfriend needed help finding something in particular and there weren't enough employees around to help out. It was as if I were at Home Depot.

Doesn't Recommend

SouthOCConsumer

Joined 4 years ago

VERY SLOW REPAIR DEPARTMENT. I dropped my computer off on a Monday after being told on the phone that I could "just bring it in".

When I got there I had to pay in advance for back up and diagnosis and once they had my money it has been a never ending parade of excuses as to why they still do not even know what is wrong with the thing FOUR DAYS LATER. I have explained that this is our business and my livelihood and they act sympathetic and then continue to get nothing done.

If you have important data on your computer and need it repaired in a hurry THIS IS NOT THE PLACE TO TAKE IT.

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Nancy Hunter

Joined 9 years ago

With more than 50,000 electronic items in each store, this high-tech superstore offers one-stop shopping and service for professionals and hobbyists.. In Short
Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software, audio and video equipment and telecommunication products. Each store, which range in size from 50,000 to 180,000 square feet, decorates the aisles with its own unique theme--from Alice in Wonderland to Atlantis--making every shopping trip a fun experience.

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dirtyhead

Joined 7 years ago

Electronics warehouse. I could spend all day inside this store. Although, the customer service and some of the lines are a pain in the butt, being a guy it's still interesting to see new things in the areas of my liking. Some prices are better if you know what you are looking for.

Doesn't Recommend

budis

Joined 7 years ago

bad shipping. initially I choose FREE ground shipping, but the website automatically to 2 day shipping without my knowledge.



have a hard time getting my shipping to change to FREE ground shipping as ordered, and worse of all, before I have a chance to talk to the supervisor, the items was shipped.



to make the matter worse, if I have choosen the FREE ground shipping, the item would have been arrived, when they told me that they were going to shipped the item.



in addition, the item box was bent, that causes the item shipped to get bent as well.



the customer service was the worse, the least helpful, and didn't want to help at all.

Doesn't Recommend

tzabuja

Joined 10 years ago

save your time, order on-line. Absolutely the worst experience. First, there were no help around to answer questions about product line they carry, then I ended up buying a second choice of CDRW that didn't work. I stood in line for 45 minutes and there was only one other person in front of me waiting and four CS on the monitors at the counter. The other person in line tells me it's always like this. Couple of days later I called them to see if they have my first choice of CDRW. Four time their system cut me off. When I finally got through they ask to leave a message since that dept is too busy. Oh, and the main (only) number listed is the switchboard and the operator doesn't have access to the system. Looks like Fry's is still in 19th century.