Here's our story:
Kitchen sink leaking. We called this place because their website "claims" to give free in-house estimates. They said they would arrive between 2 and 6pm. We got a call around 5pm that someone was on their way. It's almost 6:30pm now and we are still waiting. We called them back and asked what happened. They acted like they had no clue what we were talking about...
UPDATE: 10 minutes later...
A man named Chris just arrived, smelling like smoke and beer. He acted very casual. He did not apologize for being late. He just walked in and asked where the problem was. We showed him the faucet and he looked under the sink, then back up again. We asked him HOW MUCH to fix it? He remained silent. Then he reached in and tightens something at the top of the faucet. We asked him CAN YOU PLEASE GIVE US AN ESTIMATE? WE CALLED FOR AN ESTIMATE. And he says "Well, I already fixed it... (Laughs) Wait til you get the bill! (More Laughs)"
We told him HEY WE ONLY ASKED FOR AN ESTIMATE WE DIDN'T TELL YOU TO GO AHEAD AND FIX ANYTHING YET. He replied with more laughs, stating "Well, that's too bad 'cause I already fixed it. You're lucky it was such an easy fix. But unfortunately I'm going to have to charge you the basic flat service fee of $45.00, just for making the trip out here and for the service I provided, of course."
Service? Hardly any work at all, if you ask me... But when I told him WOW THAT IS UNBELIEVABLE He replied very smuggly "Well you people could have done this yourselves, but you just didn't want to... Some people are so lazy..." And I told him HEY WE DIDN'T KNOW IT WAS GOING TO BE THAT EASY, WE HAD NO IDEA, OTHERWISE WHY WOULD WE CALL YOU GUYS? He's like "Yeah, right... okay... it's still $45 or I can break it some more, if you want, and then fix that so you can get your money's worth." I was so shocked at his attitude I didn't even argue with him. "Let me go out and get the invoice papers so we can end this."
So he goes out and comes back in. We wrote him a check. He signs the invoice papers, and as he was half-way out the door, he states "Oh yeah, and sorry for being late... But I made the trip out here, so... yeah... Take care."
THIS COMPANY GAVE US THE WORST SERVICE EVER. WE WILL NEVER BE USING YOU AGAIN & I WILL TELL EVERYONE I KNOW ABOUT THIS TERRIBLE SERVICE. CONSUMERS BE ADVISED.
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