Southland Family & Urgent Care

Lyss M.

Joined 1 month ago

I was afraid my throat was going to close up and make breathing difficult. I was convinced I had some untreatable virus. The staff welcomed me quickly and efficiently at 6:30PM. They had told me on the phone there is no difference in charge whether you come early or late. Dr. K. Melahoures saw me, ran a strep test himself, diagnosed it was a sinus infection, and treated me all in less than 1/2 hour. I feel MUCH better the next day. There is no BS or cutting edge technology here. Just good old fashioned medical care by a very competent physician - like House.

Bob F.

Joined 3 months ago

When I moved back to The OC from Honolulu; I tried this Urgent Care as my Primary Care and gave them my records from my Urgent Care Dr. in Hawaii.( My doctor in Hawaii was associated with the best hospital in Honolulu and had a practice in Tokyo, his office visits were $18, because they took my insurance and his staff was the best, SFUC represents the other end of the spectrum.) The first thing they said was that insurance doesn't pay, so it would be best for me to pay in cash and they said they would give me a discount if I did pay in cash. And the few times I went there, things were good. That was 2 years ago. Recently, I had a long running illness that involved an Ear Infection, High Blood Pressure Issues, and Vertigo. I would get jumps in BP, and balance issues. I went to Dr. Mel because I was having with these issues that had not been discovered by the ER docs and my regular doctor yet. The first doctor I saw at SFUC said that I still had some redness in my ears might be an infection and gave me a prescription for that, after trying to sell me some antibiotics for $20.00. I had the prescription filled across the street at Walgreens for $.97 under my insurance. Also, my regular Dr. told me a week earlier that I had no more infection. Dr. Mel told me to double up on my blood pressure meds; didn't solve the problem; my regular doctor just changed my blood pressure meds. Also only the ER doc figured out that I had vertigo when SFUC said it was an infection. Also the doc and my regular doc asked. "What Urgent Care did you go to"? "Don't go there anymore". The reasons I went to this urgent care: I had these serious symptoms at times when my regular doctor was not available or her office was close. As an alternative to the ER. Not a good alternative.

A previous post suggests that people choose Foothill Urgent Care. Maybe I will choose that next time I need urgent care and can't get to the ER.

Doesn't Recommend

Theresa H.

Joined 7 months ago

I took my daughter to this urgent care for culture of a ruptured abscess on her foot. I wanted to make sure that she did not have a staff infection since she was scheduled for back surgery in a month.

Dr. Mel looked at the foot and since it had already ruptured and drained he took a culture. He took a long swab and took a culture of the area, ordered an x ray to make sure the infection hadn't spread to the bone, gave her a tetanus and antibiotic shot and prescribed oral antibiotics.

When I received the bill from his office I was in shock. He billed my insurance company for incision and drainage of abscess of the foot, in other words he charged us for a surgery. I called his office and spoke with Dr. Mel who seemed forgetful. He asked "are you sure I didn't cut open her foot?'. I told him no and that I was present as was my 26 year old daughter who was the patient. We should know if he cut her foot open! I told him that I would not pay for a surgery that wasn't performed. He told us that it didn't matter whether he charged us for a surgery or an office visit, that it was the same amount. I have Anthem Blue Cross as my insurance provider and if it was billed as an office visit my co payment should have been $45, which I paid at the time of the visit. I could see that I was getting no where with this so I filed a grievance with Anthem and they told me that while they were investigating I should disregard the bills.

Today I received another bill. I called Southland Family Urgent care and asked to speak to someone in the billing department. I spoke with George and told him that I was told by my insurance company to disregard the bill as I had filed a grievance through my insurance company. He told me that my insurance company was wrong and to not bother him anymore with this "crap" and hung up on me.

After calling my insurance company again, I was told that they had spoken to George who confirmed through my medical records that a surgery was performed and under California law they have to go by the medical records and were ruling in the favor of the urgent care center. I was told by my insurance company that I would need to file a complaint with the Attorney Generals Office.

I called Southland Urgent care one more time to try and resolve this issue before I took this step. Dr. Mel got on the phone and told me that he would file a harassment complaint against me if I called his office again.

You be the judge.......I would not allow this office to remove a splinter from my finger if I had the choice. Bad doctor and even worse office staff.

Shame on you Southland Family Urgent Care!!!!

Alan B.

Joined 9 months ago

I have no idea why there are bad reviews. I have been going to this place for years and have ALWAYS found them to be cheerful and helpful.

Doesn't Recommend

Monica P.

Joined 11 months ago

Never experienced such an awful customer service. This place is dirty and the people work there should go and work at McDonald as they compare themselves to McDonald Drive Through.

They charge different prices for the same thing. Even if I am dying I will never step in this place again

Doesn't Recommend

Dena R.

Joined 11 months ago

The evening staff are rude, ignorant and full of B** attitude. When you complain about their services, they compare themselves with McDonald's drive through (i guess that is where they go all the time)! I was waiting for 20 min just to get a vaccination while there were no other patient but me at the office. Also, if you have to go there make sure you go in the morning, because the price that you get in the afternoon is higher than what you will get in the morning. My vaccination cost $165 and the same one costs my sister $185. Even the doctor there doesn't care about the complains

Doesn't Recommend

Elika R.

Joined 11 months ago

One of the worst clinics I have been too. I went there to get an urgent shot for my upcoming trip. First they told me the insurance will cover it, then after waiting 25 min in the room I had to walk out and remind them I was sitting there. After they gave me the shot they told me that insurance won't cover it. I didn't say anything. My sister was there earlier same day for the same treatment and they charged her $20 less than what they charged me. Extremely RUDE people. No Customer Service. They compare themselves with McDonald Drive Through... get the idea. Don't go there They do not have any manner and respect for their customers and patients

Doesn't Recommend

Anne G.

Joined 1 year ago

AVOID THIS PLACE! Go to Foothill Ranch Urgent Care.. Ive been here twice and both times for emergent issues and found it to be less than acceptable. The office is dirty and over run by 1980s house plants and cheap photos. The staff is dressed unprofessionally in scrubs that are about 12 sizes too small with tattoos showing. They are unprofessional and rude when they speak to clients. The doctors have no bedside manner and treat you as if your a moron with a 1st grade education. Perhaps its because their front office staff is at about that level...!!??

Anyway, they are over priced and horrible at patient care! If you want good care during emergent times when you are unable to make it to your regular doctor, I suggest going down the road to Foothill Ranch Urgent Care. The facility is clean and well kept, the office staff is polite and professional, and the doctors take their time with you and treat you like a human!

Recommends

littlestoopid

Joined 2 years ago

Best Urgent Care/Dr in OC!. I'm going to make the doctor at this Urgent Care my Primary Care Physician. He is so thorough and very caring. I had a choice of going to an urgent care or the ER and I'm so glad I chose this Urgent Care in particular. In my initial visit, after a few X-rays they found I had pneumonia, gave me two shots, a breathing treatment and lots of medication to go. The price was WAY less than the ER would have been and I was in and out way quicker than I would have been in the ER. I had to go back last night because the pneumonia came back. I got there right before they closed but they took me in, fixed me up again and sent me home feeling so much better, again. This Dr is by far the BEST doctor I've ever been to and I highly recommend him!

Recommends

Lori1977

Joined 3 years ago

Southland Family & Urgent Care. Unlike other reviews, I haven't encountered these billing issues. I've been both a cash & insured patient there and have no complaints on either.

They told me right away my insurance was out of network, no lies at all. They gave me huge cash discounts on xrays for my son, too. I really have a hard time believing these negative reviews because I've seen nothing of the like.

The only reason I did not give 5 stars is because I don't feel my sons pain was taken seriously after he injured his foot. My son never cries, ever. He's much like myself in that we aren't "dramatic" when in pain. I think because of this, they had no desire to give him any pain management options despite my telling them that OTC meds were not helping him. Granted, there aren't many medicinal options for teenagers, but they could have tried. There must be some type of medicine that's stronger than Tylenol but weaker than the medicines that may make him feel funny.

I do think they price their medicines highly, but I consider it a convenience fee of sorts.

I've had a rough year with bad luck when it comes to getting sick or injured, and I'm happy the doctors at Southland were here to help.

I like Dr. Cohen, she's very helpful if you need referrals!