I would never go back.
Let it be know that the photographer is in the first place NOT Philip Charis, and in my opinion they are giving the real Charis who is a well renowned artist a bad name. It is a horrible company to do business with, there is no quality control, and for the price you pay is not worth it. I had such a problem working with them and all of their mistakes. I would never go through that again or even give them the time of day. They didn't try in any way to compensate for the trouble they put me through.
1- 5x7 photo = $30.00
1-20x30 damaged frame (that' all they seem to carry) = $242.44