My wife and I went to this restaurant
and gave a try through a deal on Travelzoo. We got disappointed from the beginning to the end.
First, they did not want to take reservation on the phone, yet it was required on Travelzoo voucher on the weekend. Second, we arrived at 7:45pm and were directed to the bar upstairs without any estimate of waiting time, at 8:45pm still nobody came and called us, I had to go down and asked when we could expect to be called and were promised to be called shortly. Finally, they called us at 8:55pm and when we got downstairs and saw that was not crazy and a lot of tables were empty, we did not understand why we had to wait more than 1 hour (probably it was a restaurant strategy to push customers to spend money at the bar). We started ordering our foods and got served pretty quick (unfortunately, it was the only and unique positive point of our dinner). The food was just whatever and the desserts were awful we ate 2 spools of each and left the rest behind. I already got Creole food much better than that before, the service was standard with the waitress serving us without any special attention. So we tried to finish our food on the table as we did not want to bring home and throw away the next day. We paid the bill and left around 10% of the total of the bill that we thought correct for the service received. We were about to leave then we got a bonus of the dinner... Guess what... The waitress came to us and asked if the service was OK, so we just said Ok to be polite, Then she started complaining about the tip as it should be at least 20% of the bill, she made sure to talk very loudly to make us embarrassed. We were not but just got shocked of what we heart from this waitress, it was the first time of my life to see somebody attacked the customers this way for tip. The tip is not a debt that the customers have to pay or something, there should not be any rules for the tip but eventually some suggestions. For me you are happy you leave the tip, you are not you can give nothing. Period.
I was so mad of this aggressive attitude and wanted to talk to the owner but my wife just wanted to leave and added 2% more to the tip. I told her that she wated money as this awful waitress will still not happy anyway, she wanted her 20%. I would take back the whole tip as I was so angry.
So it was our first and probably last experience with this restaurant. If you want to enjoy great food and service, avoid this awful restaurant.
Tastey. I enjoy their food here. Lots of mouth watering flavor and I like the super fast way they get the food out to you, without feeling hurried. More accurately, I think I should say that the food comes out in successions, at the perfect timing.
Killer Shrimp is here!!. Went last weekend and had the shrimp soup (12 large shrimp in a yummy rich and spicy broth). Just couldn't wait to dip the french bread into it! I was told the owner is a relative of the now closed restaurants "Killer Shrimp". Oh it brought back fond memories. Going again this weekend, can't get enough!!
The crab bisque and the gumbo are YUMMY!!!!!. My BF and I stopped by JackShrimp when we were looking for a new place on the beach to it. We were let in right away even though it was Saturday night and had some kickass sangria to start with (no fruit in the carafe, though, I think they drain it). The bread was very iffy and if I were them, I?d change to some cornbread to start for a more Cajun flavor. However, I was blown away by their soups?so hearty and yummy! I had the crab bisque and BF ordered gumbo and I ended up scarfing both those down. My entree was the seared salmon salad?very flavorful. But the desert?the banana raspberry creme brulee?took the cake. So perfect, so creamy, so rich. Great new place to hop into!
Stay away from the Aliso Viejo location.
My husband and I like to dine out a lot, so when we find a great place we like to tell everybody we know. However, when we have a really bad experience, we make sure that the entire world knows about it.
The food is great, but the service is atrocious. We've been there several times for the food, optimistic that maybe we had a one time bad experience, but were disappointed to find the same horrible service.
To me good service is as important as good food. I have not gone there in a long time, because I dread seeing the hostess & waitresses' attitudes - they'll ignore you for as long as they can and then they'll put on sour faces - as if you are bothering them. I wrote a letter to the owner, but the rude manager/waitress intercepted it. I hope the owner - Jack - monitors his employees better - bad service and/or bad food can damage any business.. These comments are valid for the Aliso Viejo location only , as I have not tried the other locations. Quite frankly I'm afraid of encountering the same type of service - rudeness with capital "R".
Best seafood in orange county!!!. All the food was excellent!! Service was very nice! There's also a great bar upstairs that would be great to have parties in. There's an inclosed patio area that sits on PCH across from the ocean. great atmosphere! this location only has beer and wine, but there are two other location in the oc
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