81 Auto Center Dr, Foothill Ranch, CA | Directions 9261033.675706 -117.659172
M-F 8am-9pm, Sat 9am-7pm, Sun 10am-7pm. Service M-F 7am-6pm.
Thank you for the excellent customer service from Derek Douglas who gave me a great deal on a new ML-350. It was so nice to be treated with respect after my horrible experience at Fletcher Jones. I highly recommend this dealership! I will definitely be returning here in the future.:-)
Excellent dealership and personnel. Will be very successful because of strong customer service. I especially like the small size of the dealership. Very personal and quick service compared to the other dealers around. Very happy.
Great car buying experience! I visited a few dealerships in the area and found everyone at the Foothill Ranch dealership to be the most friendly and knowledgeable. Frank, the sales representative I worked with, made the process quick and easy. In fact, he actually assisted me in returning my rental car while waiting for the final paperwork to be executed as he knew I was pressed for time. The high level of customer service I experienced from Frank and the rest of the team at the dealership was top-notch. Once again, a great car buying experience!
ALI HASHEMI, THE SALES MANAGER , WAS GREAT LIKE ALWAYS.
I WILL FOLLOW HIM WHEREVER HE GOES.
Foothill Ranch is truly an exceptional MB dealership. We have dealt with many and honestly only buy MB because of this dealership. They are that good, it's not even so much about the cars anymore as it is about the exceptional service... We're not high rollers but they always make us feel like royalty.
Greg Roberts is a true asset to the local dealership and to Mercedes Benz as a whole. My decision to continue to purchase these cars is due, in large part, to the level of service and attention I recieve when I place my trust in Greg's hands. Mo Hazem is also a great asset, respectfully guiding me through the process to an amicable arrangement. I hope the executive management team at Foothill and the regional overseers see and reward the committment to customer service that Greg and his team at Foothill represent.
I have had a trifecta of first-rate experiences with this dealership, each one being better than the next. Their service is as professional as can be performed, and I know service, having been in the business.
Each time in Sales, my expectations have been exceeded. They are an island of professional courtesy in a churning sea of usual car experiences.
On Saturday my husband and I went out to lunch and decided to stop at this dealership on our way home. We weren't even really thinking about purchasing a car but we thought we would stop and look. Well, as it turns out we ended up purchasing a CPO ML350 and it was seriously the BEST experience I have ever had at a car dealership...and we have had numerous experiences. Our Sales person Simon Najafinia was AWESOME! He was super knowledgeable about all Mercedes models, very professional, and really nice. He wasn't pushy at all and he really tried to move the process along as fast as he could. Our Finance guy, Oz was very professional as well and really helped us get the best possible deal. We got the amount of $ we were expecting on our trade in, a really low interest rate, & gap & permashield for almost nothing. I've had my car for 2 days now and I love it. I had looked at this model before at Carmax and the quality was not the same at all. If you are planning on purchasing a used Mercedes it is in your best interest to purchase one that is CPO and is from an authorized dealer- My car looks brand new. Bottom line, we had a great experience here at the Foothill Ranch store and Simon was wonderful enjoy it so much we went back the very next day and purchased a car for my husband....seriously!... Oh yeah, and as an extra bonus they will wash your car for free every Saturday, forever.
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