Don't waste your time with any other MB dealer. Have purchased 4 cars from them. They know what they're doing and how to get the best deal for you and they are professional, competent, and respectful throughout the process. None of the A-Typical car sales tactics here - they treat you like a true customer.
I had established a relationship already with one of the sales staff, Joseph Ibraham, with a previous purchase of my ML. When I heard that Joseph was on leave, I was bummed knowing that the sales person working with me had hard shoes to fill. I had high expectations. Upon arrival to the dealership, Moe Hazem introduced himself and made my transition to a C class absolutely wonderful. Moe's professionalism earned my trust. The fact that he helped put me into the RIGHT car (after my bazillion questions and financing requests) earned him continued trust. I can't wait for my next Mercedes experience!!!
We just happened to stop in on our way to Mercedes of Newport Beach. Steve Mead approached us right away, asked what we were looking for, and showed us this car. Loved the car's total package and features it offered. (We were really looking for a different color.) It was very clean. We had been looking for a while and this car fit our requirements even though it was a different color. Steve was very professional, knowledgeable, offered a test drive, and only when Steve had answered all our questions, he offered to sit down and discuss an offer. Love the vehicle...
I was very impressed with Moe Hazem through out the entire process; he really made my purchase such a pleasant one. He is exceptional and I will for sure refer family and friends to him.
A damaged part on the vehicle was discovered after delivery. This was attended to immediately and efficiently by the Sales and Parts staff.
Tony, Greg, and Sasha G. were awesome! Exceptional customer service, and a great Mercedes shopping experience.
I only will buy from Fletcher Jones however closer to Foothill dealer which is the same owner as the thief at Laguna Niguel (and was Mission Viejo before that). They steal from you and are the biggest cheats. Worthless. The dumbest thing is to move into an area of car dealers where they all went bankrupt or moved. Go elsewhere for service and stay away from Foothill and Laguna Niguel Mercedes dealer.
If you want good customer service... go somewhere else!.
On May 2nd, I received a call from Ed Ismail who was wanting my business. I told him I wasn't in the market for what he was selling and bid him good day. He called me back on Wednesday (May 9th), and like a dope, I opted to give this dealership my business.
I got to the dealership about 7:30 PM on the 9th, and it was obvious that I was Ed Ismail's last deal of the day. And of course, that is when the rather POOR, aka complete crap, customer service began. Since Ed Ismail, the a$$, thought I was Asian (I'm African American with an Asian last name), he was EXTREMELY put off when I walked into his office with my biracial son. He was NO LONGER happy to see me, and he rushed about barely answering any of my questions about the vehicle I was interested in. Did I mention that HE was the one begging for MY business?!?!? Yes, I believe I did.
Why, pray tell, did I have to call the dealership the NEXT DAY (that would be Thursday, May 10 approximately 13 hours after taken ownership) to inform them that said stellar-ly checked vehicle was now OVERHEATING and INOPERABLE?!?!? Ed Ismail, the a$$'s response????... "How do you know???" I guess I fell harder off that frickin' turnip truck, that morning, then I had realized AND misplaced my DUNCE cap!
Let's break it down, shall we? The water gauge was on H (that's HOT for those of you also being deemed complete morons), the WARNING chime was going off incessantly, and wait for it... there was smoke coming out of the hood. Yeah, I'M the idiot!
At any rate, back to the dealership, still being treated like the "lowest" species on the planet, and things are being worked out to get me into a loaner.
NOTE... New car: full tank/regular octane/good gas mileage. Loaner vehicle: 1/4 tank... PREMIUM octane... so-so gas mileage. Oh, but IT'S a Mercedes Benz! (I should feel SO privileged!)
Since Ed Ismail, the a$$, has not called to update me on the car, I called him on May 12 since this is the bring-the-loaner-car-back-to-us expiration date. How overjoyed I was when the lovely receptionist informed me that the service department wasn't opened on the weekend! I truly was dancin' a happy jig!
Every time I phoned Ed Ismail, the a$$, to see what the deal was with my car, and I was told, "I'll call you right back!" I really must not have ANY concept of time because "right back" on Planet Dunceville does not mean that the customer has to phone the dealership THREE TIMES, practically every 2 hours, to get a response on a car that should have NEVER been returned to a dealership 13 HOURS later!!!
I finally get Ed Ismail, the a$$, on the line to give me an actual answer to the query I've posed thrice. During said "conversation" (said loosely since there's no talking to Ed Ismail, the a$$), I mentioned that I wanted to be compensated for the gas I had to put in this vehicle! After all, I AM the one who has been inconvenienced by this SHADY deal!
Would you like to know what Ed Ismail, the a$$, said to me??? Of course, you would! He said, "Well, you were going to use that gas anyway driving around." O... M... G! Does this man have NO filter?!?!?!?
In my pea sized brain, I'm pretty sure that a full Tank is not the same as a 1/4 tank, but then again, I'M the idiot!
I STILL don't have my car, and the bottom line is this... I would NEVER, EVER, NEVER, EVER, NEVER recommend that anyone do business with this dealership for one simple reason... ED ISMAIL, THE A$$!
Take your business somewhere else. Particularly, if you're a person of color! (Just sayin'!)
Sign in with Facebook Sign in with Facebook to see what your friends are up to!