Kia Depot Sales Dept

01/28/12

Great Dealership to buy your next KIA!

by CherieM at Citysearch

I went to the Kia Depot to test drive a Forte Koup. Daniel approached me right away, he was very friendly and easy going (not like your typical pushy car sales men). He got me right into the car I had my eye on and took me for a test drive. He was very helpful in going over my options to lease or buy. The process was quick and easy and I would recommend this particular dealership to my all friends and family. Thanks Daniel for making my car buying experience quick and painless!

01/19/12

Sales - John S.

by jamiebraids at Citysearch

John S. was a fantastic salesman! I had tons of questions and changed my mind A LOT during the reserach process of trying to purchase a new car. John was available for questions whenever I called or emailed and ultimately helped me make an informed decision about what car to get. I would recommend anyone in the market for a new car stop by and check out this dealership and John as a salesman in perticular. Super helpful!

01/04/12

Mr. John Schoenholtz will beat any deal

by jcontre555 at Citysearch

I am really happy with the purchase of my 2012 KIA Forte. The sales man Mr. Schoenholtz was able to beat a competitors quote with our no problems. The entire process was stress free and never did i fell pressure to buy a more expensive vehicle. So thank you KIA Depot of Santa Ana California for saving me money on my new car

12/28/11

terrible customer service

by gotopinions at Citysearch

This was the worst customer service I've ever experienced. I wish I could give them zero stars. Don't waste your time with this place because they will certainly waste it for you and leave you with nothing but frustration.

I dealt with a salesperson who was nice and seemed to know what she was doing until something went terribly wrong overnight.

After finally sorting out all the details, price, financing, etc., I set up a time to come pick up the car the next morning. She called me when I was 5 minutes away to tell me that the car was gone and gave me a story about somebody selling it after she left work even though she put the sold sign on it. I asked for her manager's name and contact which she never gave me. When I found it myself and contacted him, he was extremely rude and never admitted there was anything wrong with what happened. His story about why the car wasn't there was completely different from hers, which makes me think they are either very confused or somebody is lying. He said if I didn't like the customer service at Kia Depot, he didn't want to sell me the car and said he was doing me a favor just by looking for it. Whatever bad reputation dealers have, this guy took it to a whole new low.

Needless to say, I took my business elsewhere and when Kia Depot called me days later to try to sell me the car, I didn't bother wasting any more time with this place.

05/31/11

Billy Phan of Kia Depot

by Paul Samuel at Citysearch

I went to KIA DEPOT just to have my vehicle checked but ended up buying another car(SOUL) for my son as a present for his birthday and graduation. All because of the charm and professionalism of the agent named BILLY PHAN. He is not too pushy and waits until I decide what I want but presents me with different options. He made sure I was comfortable as I wait for everything to be processed. I like the way that he converse with us his customer/buyer. I had a good experience buying the car for my son that I would recommend KIA DEPOT to everyone who asks me about my cars(SORENTO and SOUL) and ask for BILLY PHAN. Thanks Billy for the pleasant experience.