should of read the reviews first. What a nightmare.. Called hillen to fix our tv. They came and picked it up (very difficult to understand) Said they could fix it in a couple of days. Three weeks later after several t/c's where they were extremely rude, with excuse after excuse, they delivered our tv without the stand which was attached when they picked it up. They said they would go back to the store and retrieve it. When I called a couple of hours later they told me to look around my house and when I told them it wasn't here, he doubted me and told me he would look again. Another hour later they had not called. When I called, they still hadn't found it. They said it would take a couple of days. Now we have a tv which cannot stand upright (don't even know if they fixed it) and their cart that they carried it into the house on. I told them that if they didn't find the stand we would keep the tv, their cart and they would not get paid anymore than the $185 we already paid them. He hung up on me. DO NOT, repeat DO NOT use this company. Today they brought back our tv. They had found the stand, surprise,surprise. When they went to attach the stand, they didn't have the right bolts to attach it. The owner had to go to the local Lowes and get them. He left his assistant at our house and he proceeded to fall asleep, snoring. The owner came back about one hour later. They were tryng to re-hook up the tv and kept asking my husband how to connect the cables. After about one hour the tv was working but the dvr didn't work. After about another hour they finally got it to work. When they were asked what the problem was , he reponded, "I don't know". I told the owner that we didn't trust him and that we would wait 7 days to see if the tv continued to run properly. If that was the case I would send a check. He becme very angry and said he was going to take the tv. He didn't. At the end of 7 days, I will pay him, but again I will NEVER use their services again and I recommend that nobody use them for any repairs.
Do not go there.. Terrrible service. Do not go there.
Seriously...the worst ever.
Story goes like this.
Purchase a new Sony LCD from Pacific Sales, and once its installed on the wall that it has what looks to be a little bit of dust and moisture on the inside of the screen. I call Sony and explain and they refer me to my local authorized service repair center, Hillen's Coast Tv.
2 of the most unprofessional guys that can barely speak english show up to look at the tv. They tell me that they can fix it by replacing the main panel. Great. they order the panel and 30 days later they are back at my office to install the new panel. They take my tv apart into a million pieces literally on the floor of my office. They put it all back together and it turns on. But guess what. They put a huge 10 inch scratch on the inside panel. Awesome! But wait the best part is that they look at me and say that they didnt do it. That's the part that upsets me the most is that they wouldn't take responsibility for their mistake.
Should've listen to the reviews!.
My boss has a brand new LCD TV that was purchased at Costco and just never worked right. I called Samsung and they gave me the info for the local authorized Samsung repair shop. The tv was picked up by these two guys last week. It's been a week, so i called and left them a message earlier today to find out abt. the status of the repair. The main contact guy (Korean guy w/ very think accent) just called back, so i asked him what was the problem...he said "you know the problem already". (the tv was turning off by itself) I said, well, was it because of parts? Did something burn out? Guy -"we know what problem is, we ordered part, and fix it". So i said...I want and need to know. I need to report it to my boss! The guy says..."when u get invoice, you will know."
"I will not explain to you" and hung up on me.
Now, if you are craving for some rudeness, please call these people, you will for sure enjoy it. Will never use their service again. No need for people to be this rude.
Terrible - Avoid!. Had a very poor experience at this place. They are not responsive and have terrible customer service. It took a month to get any sort of response for my broken TV.
CONSUMER WARNING. If you value your hard earned money do not have any dealings with Hillen Coast TV. The original owner sold the company. The current owner is Ted Kim, aka "Il Tae Kim". Let it be said up front, I am a victim of my own stupidity. I know better. The facts.
1. I called and asked what the diagnostic service fee on a Samsung 42" Plasma TV would be if I brought it in. I was told by the owner that there is no diagnostic service fee, and mumbled something unintelligible about repair.
Symptom was sound, no picture.
2. I delivered said TV to shop. The are no postings of labor prices or payments types accepted. The service shop are was a pig sty. A number of flatscreens jammed eveywhere some open. Workbench buried in stuff and work on customers' tvs being done on rolling carts crammed here and there. Again I know better.
3. No written estimate. Very clever policy they have,"if they don't ask, I don't tell". He will call with estimate at end of that day. Having been a diagnostic and embedded software engineer for almost 30 years and a father who was an Electronic Design Engineer, I know my way around analog and digital electronics.
4. Kim called a day later with an estimate.
From what I saw in that shop, in the opened flatscreen TVs was at most 10 PCBAs, and obviously one of which was a switching power supply. Even my kids know when some electronic goody isn't working, CHECK the battery or make sure its plugged in. In other words check the power source and power distribution. Basic 1st step electrical and electronics. Even a newbie tech can source out the power and determine input and ouput voltages, current, etc.in a matter of minutes.
Long story short, his phone message said bad SMPS board that would be $135 plus tax and $200 labor. When I heard $200 in labor I was not happy. I had to go out of town for the weekend so I returned his call Monday and asked what his hourly labor rate was. He said $200 labor. I asked "is that hourly?", he repeated "$200 for labor". So I'm assuming he charges everybody $200 for labor, period. Personally I find that obscene. There is no circuitry or combination of circuitry in those televisions that warrants at the very most an hour of time to diagnose by any reasonable technician. His techs probably found the problem immediately and shotgunned it with a good power supply to verify (or so I thought).
Still not at all happy, I made a decision to have the repairs done and get my flatscreen out of there. Personal experience has taught me that some engineers and/or technicians are not always, shall we say "above board". We've all been there, whether its electronics, cars , appliances etc. I wasn't going to take that chance. I didn't ask for the old PS board and as it turns out when I got the TV home and eventually looked thru the back panel vents there was still dust with new "finger prints" on the power supply capacitor cans. Gee, I wonder what the plausible explanations are for that??????
So bottom line either he is incompetent and inept at his job or, he is an immoral, unethical, greedy piece of the human population. You make the call.
Sadly Hillen Coast TV is basically right across the street from El Toro Leisure World and they make onsite service calls. A plethora potential victims, oops I mean customers.
This isn't sour grapes. Like I said, I know better. This is for future consumers to help them decide where to spend and NOT spend their hard earned money.
I know Karma will have a say at some point...
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