Best Western Regency Inn

Recommends

Contributor

Joined 10 years ago

Budget hotel offers standard amenities and low rates to road-weary travelers.. In Short
Since 1946, this Phoenix, Ariz.-based hotel chain has provided guests with comfortable accommodations. Its BestRequests program offers 16 of the most frequently requested services and amenities, including complimentary in-room tea/coffeemakers, hair dryers, iron and ironing boards, free local calls less than 30 minutes and long-distance access. Complimentary toiletries, like toothpaste, razors and sewing kits, are also available upon request. Business travelers will enjoy the computer data ports in each room and photocopying services.

Doesn't Recommend

camper1359

Joined 5 years ago

What a joke!. This is my first time reviewing anything, but I was so disappointed with this hotel that I had to relay my experience. It was my fiancee's 30th birthday and I wanted to get a group of friends together for a fun day on the beach and then stay the night at a "nice" hotel. The website made this hotel seem very much more upscale than the typical Best Western with big rooms and a rooftop jacuzzi over looking the beach, continental breakfast et al. Since the rooms cost $279/night, I figured this was going to be very nice.

When we got there, parking was a mess, they treated us like hoodlum teenagers setting out all these rules to follow or else we would get charged all these extra fees, and the rooms were small, stale and nothing special (not for $279!). I had called the DAY BEFORE to make sure the rooftop jacuzzi was working because it said on the website that it had been under construction, they told me YES it was working. When we got there the next day they said it was broken and we couldn't go on the roof. They were rude about it, not apologetic at all, and treated us poorly.

The most ridiculous thing was the "continental" breakfast which was 3 large boxes of stale danishes from Costco with the plastic slightly ripped open for us and placed on the front lobby desk. There wasn't a separate dining area or anywhere to sit or anything. It was truly awful. I couldn't believe it!!

I would never recommend this place to anyone even though it is the only "affordable" hotel on that strip. It totally ruined the whole birthday weekend I had planned. Just a dump of a hotel and a total ripoff.