Doesn't Recommend

Aughty K.

Joined 8 months ago

Do not use this bank. I've checked online, they are not a federal bank, this branch is also not a part of the Better Business Bureau.

I opened an account with them while I was in college, then stopped recieving mail from them. Two years nothing, then all of the sudden I get a letter stating that I owe the bank $50 for paper statements I have not been recieving. When I called the branch to complain, "Deanne" or "Deanna" (Something like that), stated that it was my responsibility to contact them if I had stopped recieving mail, and that if it were her, she would have been responsible enough to go to the bank and investigate. Easy for her to say, she works at a bank. Normal people have day to day lives. I called several lines to try and reach someone using thier 800 number, I was on hold for 10 minutes before the call was conveniently dropped. I tried calling thier head office and got a screeching in the ear that sounded like a modem...not a telephone line.

Again, do not go here, you are better off at Chase, or Bank of America. Horrible customer service, and they aren't a very reputable bank in comparison.

I had bad experiences with the Huntington Beach branch on Garfield, but thier entire operation seems to be pretty non-functioning. Sorely disappointed...