Yummy Steak. I don't go to Happy Hour but during regular business hours. This is the place I go for steak. The parking is easy and the views of the Dana Point Harbor is nice too.
CHART HOUSE...NEVER AGAIN!!!.
When you advertise your happy hour, then put restrictions on what you can order without advising the patrons until after they have ordered, is deceptive business practice, unethical, and a plain rip off!
As many have wrote, my wife and I have enjoyed the Chart House in Dana Point California for more than twenty years. We were just dating when we first visited this beautiful place overlooking the Dana Point Harbor.
On 06/22/11, we reserved a table on the patio for family and friends. A first for our friends there, and our sons grad night celebration. We immediately ordered a round of drinks and began to chat. We then saw a waiter bring these prime rib sliders to the table next to us and when asked by our server if we would like the "Happy Hour Menu", we said yes. Within a minute, the manager whose name was "Jim" came out abruptly and stated in a monotone format "You can't order from the happy hour menu, nor do your drinks fall under the happy hour prices". WHAT???
Jim says that when we made our reservation, he put us under a dining mode when indeed I stated "drinks, and appetizers". One round of drinks, and three orders of sliders @ $235.00. BALONEY! I wrote corporate, corporate forwarded my letter to Jim, Jim called me the following day with the same line of BS he spewed at our table that night. No apology, no restitution, no nothing!
We observed Jim chewing out the servers after wards for their honest mistake. No manager should govern his employees with fear tactics, and should have just honored what we had been told to avoid the awkward situation that Manager Jim created. You made a few extra bucks off of us, but have now lost thousands because of it. Nice going Jim. Very superb job!
Landry's Inc, Chart House, and Jim are suffering a serious case of denial here. To bad we won't be back, but you can bet your bottom dollar that this story will go viral very soon. Views are not everything. Thanks for nothing.
For more than 40 years, this chain restaurant has served seafood and steaks in a relaxed atmosphere..
Founded in 1961 in Colorado, Chart House now has more than 25 U.S. locations. The restaurants, many of which occupy historic buildings, draw on the local region's natural features, making each one unique. Fresh fish and seafood dominate the menu with offerings like jumbo lump crab cakes, mahi mahi and Australian lobster tail. For landlubbers, there's prime rib, filet mignon and N.Y. strip steak. Sweet finishes include hot chocolate lava cake and raspberry creme brulee.
Soo good. The chocolate souffle is to die for. Sometimes I only go in to get that, considering the calories in it are probably compared to a three coarse meal, but the food is great, the view is dreamy, and the staff is so-so. The food makes up for their lack of hospitality.
Perfectly prepared seafood. The macademia-encrusted Mahi Mahi was the best Mahi Mahi I have ever tasted -- cooked to perfection, firm but moist, served piping hot -- and then on top of that the sauce was heavenly, complementing the fish perfectly. The presentation was wonderful. Make sure you save room for the Lava Cake -- a wicked chocolate delight (but I recommend sharing with your companion -- it's rich). Service was excellent (except for one stretch where they were slow on refilling our water glasses). The view of the marina as the sun was setting added the finishing touch to a delightful evening. Highly recommended.
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