2001 Harbor Blvd Ste 210, Costa Mesa, CA | Directions 9262733.647264 -117.919680
Bought a projector bulb at Marvac yesterday, they didn't have the exact bulb I needed but sold me one that was a lower wattage. I was assured that the only problem was it would be a bit dimmer. I was in the middle of a project so I bought it in lieu of ordering one. I asked the cashier about the return policy in case it didn't work. She told me it was not returnable. I remembered the sales guy saying it would work so I bought the $25 bulb.
Went right home, put it in the projector and in less than 30 seconds the bulb fizzled out. I called, it had been about 15 min, and spoke with the same guy who sold it to me. I explained it had burnt out and I would like to return it. He said he understood and would ask a manager, then came back and said no, not returnable. I reminded him I just bought it now 20 minutes ago, he said that there was probably something wrong with my projector, the one I have been using flawlessly for years. "The problem is, you see, that the bulb is burnt out". That was his response, which is exactly my response. Yes that is in fact the problem. They didn't even offer a store credit. I didn't have time to argue about it so went to Lightbulbs Etc. who had the exact bulb I needed, for $5 less. I plugged it in and it worked, turns out nothing is wrong with my projector. The Lightbulbs guy listened to my story (I was making sure I wouldn't be left hanging with another defective bulb) and said he would've just exchanged the bulb.
So Marvac chose to show they have no responsibility to the customer if they sell them defective merchandise rather than fix the problem with a $25.00 return, for merchandise they would probably get credit from the vendor, costing them nothing. Now the cost to them is a customer lost and a blemished reputation.
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