"It's not our fault.".
The food itself is pretty good. The quality of service really depends on the day that you go - my friend was a hostess so I ate here every now and then. Some days the servers were polite and didn't keep you waiting, and other days the servers would appear hungover and pissed off.
However, the reason this restaurant just crashed and burned in my book is a simple accounting issue. I visited on 4/17/11 and my card was charged on 5/5/11. Talk about an unexpected expenditure... What a shame considering I had the money in my pocket at the time of the meal.
When I called to ask a manager why my meal was billed THREE WEEKS LATER, she said there is nothing she can do and it must be an issue with the credit card processing.
Now, I know managers tend to think the general populous is mentally retarded, but I happen to be an expert in merchant service providers. There is not ONE merchant service company that takes more than 24-48 hours to capture credit card funds after the card was authorized at the point of sale.
That means they slacked on putting my credit card order through, or perhaps even adding the tip (EVEN THOUGH I LEFT NO TIP ON MY CARD, I PLACED 20% TIP ON THE TABLE IN CASH).
So now it's my fault that I acquired and overdraft fee. Well of course it is, I should be logging in my checkbook! Silly me. Because of course it's standard for restaurants to forget to bill you for nearly a month.
If you go here pay cash, unless you're well off enough to the point where you can afford to let your bank transactions go rogue.
They said they would have another manager call me back - but I don't want to wait for that. People deserve to know what slop their accounting is.
Yummy in the Tummy. Great salsa and chips, drinks from the bar were good, lunch specials are reasonably priced and extremely delicious! Great experience
My boyfriend and I went to this place for my birthday. The hostess allowed the manager's brother to saunter in and take the table we were supposed to sit at. In return, we mentioned this to the hostess.
She started crying and went to the manager (apparently the manager treats his employees bad). Anyway, we were approached by saying we upset the waitress. We couldn't believe management allowed something this bad to happen. Completely ruined my birthday and my perception of the El Ranchito name. I used to visit all the time in Newport. No more. I can see how the management treats its employees and customers. Would never go back there. Service was disrespectful and embarassing. No effort was made to apologize to my boyfriend or myself.
Great Mexican food in a local setting. Nice, small place with terrific Mexican food. Nice variety and large plates. Friendly staff. It can get crowded and parking can be a little difficult, but salsa and dishes are worth it!
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