08/30/09

beware of the crooks in the service dept.

by shad0908

I took my Prius here to get an oil change after getting a coupon in the mail for a discount. After leaving the dealership and making another stop for groceries, a warning light came on. I took the car back to Power Toyota. First they claimed I had put diesel in my car instead of unleaded gas. They said they would drain the tank the next morning because it was almost closing time. I then found out the station I had bought gas from did not even sell diesel! Angry with Power Toyota's incorrect diagnosis, I called the next morning when they suddenly changed the diagnosis to an electrical problem that would cost over $600 to fix. I was about to pay them the money to fix it until I read another review online where someone had a similar problem with oil change then warning light from this SAME dealership. I decided I would not let them touch my car. I picked it up the next day, and mysteriously the warning light had disappeared. My car is running perfectly and continues to have no problems 1 month later. I will never take my car to this dishonest dealership again for service.

12/08/08

ASK FOR NICK!

by TSaueressig

We had such a positive experinece at this dealership. We were always treated with respect and never felt pressured. WE had the best sales person ever - NICK! If you go, ask for Nick...he's really great! We felt that in the end we got the car we wanted for a fair price.

• Pros: Nick, the sales guy, selection of cars, customer service
• Cons: there was food in the lobby, but you had to pay for it!

08/04/08

Power Toyota's Service center associates are organized crooks‎

by RoyBee1204

GO HERE AT YOUR OWN RISK!

I took my 2001 Toyota Camry in to Power Toyota's service center to get an oil change. After they completed the oil change the service advisor claimed there was transmission fuel leaking and oil leaking in my vehicle and said it would cost $375 to repair. I told them I would consider it but elected not to get the service. Moments later I received my camry and drove home. Within the next few days the "CHECK" indicator on my Camry's dashboard went on. According to my vehicle's manual the instructions for the "CHECK" indicator are to take my vehicle to a Toyota service center. I asked my dad (CalTrans Technician) about the problems Power Toyota reported about my vehicle and he instructed me over the phone how to check for leaks. There was no evidence of any leaking and all the camry's fluid levels were within tolerance. Upon my check I found that 2 tubes were disconnected under the hood of my car. These tubes could not have been dissconnected on their own, it would take a screw driver and someone to hand torque it off. I reattached the 2 tubes, unplugged my car battery, turn it back on and the "CHECK" indicator no longer appeared on my dashboard, meaning these 2 dissconnected tube were the cause. Nobody except myself has access to my car, I strongly believe Power Toyota intentially miss-handled my vehicle so I would take my vehicle back to them to get service.

BBBureau gave there service center a F, there lowest rating.

• Pros: Service center are friendly but lie to your face
• Cons: Service center has Fradulent practices