12/18/08

WOW .... Everyone is so friendly

by hahavroom

Ok... never done this before! I just read the comments below and i don't believe one thing he says . The whole transaction was so simple. my sales guy was kind of new so he introduced me to Howie , the sales manager. Howie was actually very helpful and respectful, he took his time finding me the right car. I actually went in to buy a 5 series and went home with a 6 series, it was only $50 bucks more per month, ok so its a stick shift ...but shouldn't a bmw be a stick?

I did lots of research, auto market is bad but BMW is still going strong, the guy probably made a dumb offer that why he said Howie pretty much kicked him out. Come on people , if you do not want to be offended, don't offend them and be realistic.

If you want a great deal, go see Howie at Irvine BMW and find out for yourself how nice and respectful he is.

I actually got a convertible, can't wait till the rain stop .

• Pros: everyone is so nice !

12/04/08

Totally Lacks Customer Service

by rei

Do NOT go to Irvine BMW!!! I've had two very disappointing car shopping experiences there.

The first time I went was last year. The salesperson (forgot his name--young, ample-sized guy) kept talking about how he likes racing, how often he goes to the tracks and how he's saving to get an M5. He was cocky and talked like a know-it-all. It was irritating! I ended up getting a car at Tustin Infiniti (consistently excellent service).

My second experience was very recent. Diamond was the salesperson who helped me and was courteous enough to deal with. When it came down to talking about price, we were going back and forth on the numbers. The sales manager, Howie, came over and abruptly ended the talks and basically gave me the boot. Howie is a schmuck who doesn't know the first thing about customer service. Anyway, I then went to Sterling BMW in Newport Beach and got my car there. While I was with the finance guy, Diamond from Irvine BMW called me to follow up, and I told him I was signing papers for my new car at Sterling BMW. He was shocked. That felt sooo good!!!

Call Brian Cummings at Sterling BMW for a positive car shopping experience--(949) 278-7833. He's knowledgeable and will treat you with respect.

• Cons: Incompetent Sales Manager

06/11/08

Great Deal and friendly sales person

by ReneSanchez

I just purchased my BMW on Saturday 6/7/08. I came from out of town and visited two other BMW shops. These guys gave me the best deal and best service. I totally recommend them. I went to Crevier BMW and they we awefully arrogant and not willing to deal when needed. TIP: All shoppers of pre-owned BMW's should buy certified BMW's because they include a factory warranty!!! consider that if you're buying from a non BMW shop because it cost about $3400 additional for a good warranty coverage. Also buy the maintenance package because it pays for itself within 30k driven miles. Enjoy life:)