03/09/09

great experience

by CSMobileUser2

I recently went for the first time and ate at the bar and the food was amazing and surprisingly very modest in price. The wine list was very extensive and bartenders were very friendly and fun. I highly recomend it, whether you're alone, on a date, or with friends! I had a memorable experience!

03/09/09

Absolutely perfect!!!

by CSMobileUser

Bistango is a beautiful place all around! The food is some of the best I have ever had. My husband and I went there for a friends birthday and had a wonderful time we sat in the galleria and it was beautifully decorated. The staff was a bastion of service and cheer. The many questions I had were greeted with expertise and I was left at the end of meal wanting for not a single thing. A greater birthday one could not dream, a grander night one could not plan. Hats off bistango, hats off.

01/06/09

Poor Service and unaccomadating staff

by tarepanda

My husband and I reserved this establishment for our rehersal dinner the night before our wedding. We felt we were forgotten at times (no one came to replenish drinks), and had to ask several waiters before getting things we needed. I also wrote a letter to the restaurant, detailing our experience but did not hear back from them. It felt to me that they really didnt care for our patronage. Needless to say, all 30 of our guest did not return to this restaurant, and each had told their family and friends.

The letter i sent:

We had reserved the Galleria for our private affair and although we enjoyed the food and decor we were dismayed by the impolite demeanor of the waiters and servers. We expect that a restaurant of your caliber would have unparalleled service to compliment the food and decor.

My husband and I had also planned to conduct a Chinese tea ceremony in the Galleria which did not need an elaborate set-up. The set-up was quite simple and only required the removal of a small table. When I asked to move a table, I was met with ardent reluctance and unwillingness. After several insistences, the waiters finally helped move the table and we expressed our gratitude for their help even though they completed our request with annoyance.

Throughout the evening, I felt intimidated to ask the waiters for more water or tea after my initial request to refill because at that time, the waiter raised his voice to me and asked in a condescending tone "How many water refill you want?" I was completely taken by suprise as were my fellow guests. I've been to many 4 and 5 star restaurants with a staff far more accommodating than your own, and I struggle to apprehend why there is such incongruence in the quality of the food and lack of good service at your restaurant?