Bad Customer Service.
It's called Erik's Alterations now. Theresa Yukiyo, the owner, treats her customers pretty rudely when they come in: No greeting, aknowledging, or "how can I help you?" to other customers. When she rang me up for my alteration she didn't tear off my credit card receipt from the machine because she wouldn't stop her sewing she was doing so she told me to tear it off myself. Pretty unprofessional. They do get points for having my hemmed jeans done the next day but won't go there again.