Irvine >Anaheim Patio & Fireside
You do not get what you pay for here!. After searching for over a year, we were so excited to find an electric heat lamp at Anaheim Patio & Fireside! We were a little reluctant about the price....but we figured we were getting what we paid for. The lamp worked fine for a year, however it was not letting off the heat we were expecting. When the bulb burned out we returned to the store for their assistance in finding the replacement part. There were three employees sitting on the floor who did not acknowledge our presence as we walked through the store. I would think our presence would be welcomed since we were their only customers In the store. When WE aproached THEM, we told them about our dilemma. They told us there was nothing they could do for us because they would have to make a bulk order for the lamps. We asked them for our options and they told us to Google it! We left the store absolutely furious and I told them that they had horrible customer service! We then went to a local patio store where an employee found us the resource to find the replacement part! I will go out of my way to discourage anyone from shopping at the Brea Anaheim Patio & Fireside. You don't get what you paid for, and you don't know what you're in for......pure frustration! By the way, thank you Yorba Linda Backyard Expressions for your help....next time we will go to you!
They tried to rip me off!. My large, cantilevered umbrella broke after 2 years. The part to fix it took 8 months to arrive and with no instructions in English. Anaheim Patio & Fireside agreed to send someone out to replace the broken part for me – good! However, the person sent to my house was merely a delivery driver and had no tools or knowledge about fixing anything. Anaheim Patio agreed to take the umbrella and the replacement part to their shop to fix and said they’d return my fixed umbrella the next day. Three weeks later, having heard nothing from Anaheim Patio & Fireside, I called them and they scheduled delivery for 3 days later. My umbrella was returned to me still broken and with the original broken part still attached.
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