DO NOT USE SURF CITY!!!!!!! Bait and Switch masters..
Chem-dry has a great reputation so when I moved into my new home I wanted to use them to clean my carpets.
I called and spoke with the owner about my carpets. I let him know the size and that the carpets were "heavily soiled'. He provided me a quote of $180 to perform the job. Before getting off the phone I again mentioned that the carpets were HEAVILY Soiled and that I needed a very deep cleaning. He again stated that this was the price for a deel cleaning of the carpets. I wasn't trying to use a coupon or promotion or anything. I just wanted to get the standard pricing.
I scheduled an appointment with him the day before my family was planning on moving into our new house. He showed up at my house and looked at the carpets. He told me that the price would be more than double the original estimate. That's just over $400. Ridiculous right. He said that he couldn't get the carpets clean without deep cleaning. I specifically told him the carpets were heavily soiled and needed deep cleaning. Not only that but I reiterated that fact.
When speaking with the owner, who was the one that came to my house and tried to upcharge me, he stated that he wouldn't do it for less and I was mistaken that I didn't tell him the carpets needed deep cleaning.
When I tried to talk with the owner about the situation he walked out of my house and told me to find someone else to clean the carpets.
This guy was a complete jerk. I was stuck without a carpet cleaning company with a day to get carpets cleaned and dry before my family was to move into our new house.
DO NOT USE THIS COMPANY. BEWARE!!!
Don't Use Surf City!!!!!. I was moving out of my condo and on the last day scheduled the carpets to be cleaned. I schuled Surf City because of the add (3 areas $69.95). The guy arrived and said I have to pay $200 extra for "spot treatment." I only had normal wear and tear on the stairs and one stain in a bedroom. I didn't call because my carpets were clean, I called because they were dirty!!!!!!! I asked to speak to the owner/supervisor. The owner called me and said I lied and never told him about the stains (of course I did that's why they are being cleaned!). He called me a horrible person for wasting his time. Hello, my carpets arn't clean feeling is mutual! Highway Robbery!!!!!!!!!! Snake!
Honestly....Worth the money!.
I liked that these guys were on time and were professional looking. Two young guys showed up that looked clean and didn't smell of smoke. The guys looked a little young but one of them had been cleaning carpets for 7 years. At first I thought I was getting some kids that didn't know what they were doing but when they were all done my carpets have never looked as good and it took 3 hours for it to dry, just like they said. I gave them 5 stars because they really did a great job with everything. 1. Answered the phone when I called 2. Arrived on time 3. Professional looking 4. The price was fair 5. The finish job looked great and it still looks great 6 months later.
The reason that I am writing this is because they sent me a reminder letter that said it has been 6 months and I looked at my carpets and they still look great. I am going to go ahead and clean my carpets again because I like to have them clean every 6 months but I could get by with out having it clean maybe for another 6 months.
I would recommend surf city chem dry to my best friend!
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