Recommends

BC9696

Joined 2 years ago

AMAZING CUSTOMER CARE!!!. I never EVER got such outstanding service from ANYONE and certainly didn't expect it from a "big box company" like Home Depot. We had a power outage; I ran to this store and bought a RIGID 8000 watt generator. They had sold out the other units but agreed to sell me the floor model. Not only did they prime and test it but they went out of their way to make sure I had everything I needed to run and maintain it (proper oil, power cords, fuel stabilizer, etc) but also the right equipment that would enable me to hardwire the unit to the house so I wouldn't have to deal with extension cords everywhere. I can just plug this straight to the house and live a normal life. Chris in Dept. 25 (a very knowledgeable and tenacious 60 yr. old gentleman) went well out of his way to assist me. EPIC customer service and believe me, I am not easily impressed. I tend to be a very demanding customer who is frequently disappointed so if I say his service is stellar, it is truly notable. Working with Chris I also received tremendous customer care from Giovanni the Assist. Mgr. and a guy named Martin who made sure the floor model was in perfect working order and ready to flip on. This model Gen has a lot of bells and whistles on it and I doubt I would have easily gotten it started if they had allowed me to leave before they wired up the battery, primed the gas line and oiled her up. I saw them do the same thing for other customers...right past regular store hours. Did I say EPIC service? Good...it's worth repeating. Screw Lowes...salespeople don't even look at you there. I'm a Home depot customer from now on and that means I have to drive five times further but ya know what? They earned my business last night. Thank you guys! I never expected the service I received.