Fullerton Auto Repair Clinic & Body Shop

01/25/12

Great customer service

by Kathie L at Citysearch

Some years ago I lost my trusted mechanic, as he moved out of the area. In the interim, I've bounced around between chain stores and the dealership near where I work.

Recently, my check-engine light was coming on intermittently on my Camry, and I had been told that the code meant my catalytic converter was going out and would need to be replaced -- to the tune of $650. I decided to do a little checking online, and I found several forums where folks had posted that it isn't always the catalytic converter that is out when that happens on a Camry. It could be something else.

I looked for reviews on local car-repair shops and found Fullerton Automotive Clinic. What a fabulous find! I took my car in this morning to see what they said, and I think I've found my new trusted mechanic.

In my case, it turned out NOT to be the cat, it was the air sensors that needed replacing, at a much lower cost than replacing the catalytic converter.

Myrna, in the front office, was such a pleasure to deal with, and she even came to pick me up when the car was ready. I was just about ready to call a taxi, when she offered to come get me. What great customer service!

The repair was done timely, at a fair price, and with a smile.

If you're looking for a mechanic, I would have to say that the glowing reviews they've received are well-deserved, based on my initial experience with them. I will be taking my car to them for future repairs, and I expect that I will continue to be just as happy then as I am now.

11/26/11

LOOK NO FURTHER!

by JandJ Bros at Citysearch

It's hard to find a mechanic you like and trust... especially when you live a few hundred miles away! My son attends CSUF and found himself with a blown AC Compressor and snapped AC and alternator belts on his Acura TL... which lead him to being towed home from the airport. Since my son had a high fever and 2 midterms, the job of finding a trustworthy mechanic became my task. Thank goodness for the high praises on this site! As soon as Myrna answered the phone, I was grateful for trusting the glowing reviews I read! She immediately put my mind at ease. Within minutes, my son's car was towed to the shop. Knowing he needed his car for school and work, Myrna made sure the service crew diagnosed and resolved the problems quickly and efficiently... not a penny more than Myrna quoted and faster than the allotted time! Since one of the car doors was badly dented, I asked Myrna to give me a quote on repair. She quickly got back to me, trying to save us money. She found the exact same door at the salvage yard and they replaced it the next day. Myrna worked around my son's schedule and pick him up at his apartment. Myrna's son, who also attended CSUF, was just as friendly and gave my son valuable pointers on professors and classes. Myrna and the crew were nice, trustworthy and efficient! Like I said... LOOK NO FURTHER! This family-owned business proves to live up to all these raving reviews!

05/12/11

Great Service, Honest and Very Good People

by Tess J at Citysearch

Fullerton Auto Repair Clinic is the absolute best. What a professional operation. I’ve dented my new car last November and they fixed it promptly and the work was perfect.

Then 2 weeks ago, someone hit my car in the parking lot without leaving any info. I took my car to them last Tuesday..The next day, my car was ready! They worked on it over night and it looks perfect..

Myra and Jim treated me great. and they were there to help me in anyway.

They are very honest and take pride in their work. They’ve been doing this for years and that just says a lot about them.

I strongly recommend this auto repair shop to anyone.

12/31/10

Highly knowledgeable and truly honest

by Jasonwh at Citysearch

I had two visits and was extremely impressed. For the first visit, Jim gave a quick diagnosis of “check engine light on” problem and explained so well. Unlike most dealers who simply tell you to change the catalytic converter, which is truly waste of money, I have already got bad experience on that. I will have this problem fixed at Jim’s shop when I am ready. The second visit is for engine starting problem and an oil and filter change. I came to Jim as a service advisor at a Toyota dealer suggested to change the starter, which will cost $300. Jim’s people tightened battery cables and got the problem fixed. They did not charge a dim.

12/23/10

Your reviews helped

by SanDi at Citysearch

I went there after reading your reviews ... and they were true. Bill & crew did quite a good job and on time too. Will recommend to friends - tnx.