Tustin >Jewelry Exchange
VERY UNHAPPY. I was so disapointed with this experience. I wanted to purchase an Eternity Ring. There were no large stone rings of this type. I was told I had to special order. I wanted to know if I could then be shown what the diamonds would look like and was told NO. Why would I special order a ring and have no idea what the size of the diamonds would look like? Not what the advertisements had me expect. What a disapointing experience.
Great Service and Products.
I was very pleased with the customer service and I am very happy with my purchase.
My boyfriend brought me in to pick out a 1-year anniversary present. I wanted earrings, but I wasnt really sure what kind of earrings I wanted. So when we went in on a Saturday it was pretty busy and the guy standing at the front greeted us and gave us a number. I thought that was a little weird, but we looked around for a few minutes before our number was called. I still wasnt sure what exactly I wanted, but the saleslady that was helping us was very patient and helped me narrow down my choices. She told us the differences in the diamonds and finally my boyfriend got me a beautiful pair of stud earrings.
Last week we took them to get appraised, since they are "Guaranteed to appraise for double" or whatever and I was pleasantly surprised when they appraised for almost 3x what my boyfriend paid.
We will definitely shop at the Jewelry Exchange again and I will tell all my friends how great they are.
Best Customer Service Experience EVER. First, let me say that I was willing to ride 2-1/2 hours one way to go to the Jewelry Exchange and I am not fond of riding in city traffic. On Dec 16, 2010, our son told us (dad and I) that he wanted to get his girlfriend an engagement ring for Christmas. We knew instantly where he HAD to go to get it. My husband and I have been married for 29 years and throughout those years we have purchased items from the Jewelry Exchange in Tustin, CA for special ocassions (Wedding Anniversary, Christmas, Birthday, Valentines Day) and we have ALWAYS had a wonderful experience there. They really do set the precedence for Customer Service. Upon entering the store we were greeted and helped by Employee #6652 (Bill Redmond). His knowledge and assistance was invaluable on our quest to find the perfect ring. In a very short period of time we found the perfect ring and then Bill presented the perfect diamond to set in the perfect ring. IT WAS AWESOME! Mr. Redmond put this together for us and I mean to say it was EXQUISITE.... We were pressed for time so we left and returned the next day to pick up the ring. It was ready for us when we got there (just like they said it would be). This was a memory maker for our son and we were glad that the experience (and outcome) was so perfect for him. When he presented the ring to his girlfriend on Christmas morning she was speechless. The ring looks P-E-R-F-E-C-T on her finger. I would like to thank Mr. B. Redmond (Employee #6652) again for everything you did to make our experience at the Jewelery Exchange a wonderful one.
AMAZING QUALITY AND SERVICE. I cannot say enough about how wonderful my experience with the Jewelry Exchange has been. 8 months ago my boyfriend, now fiance, was disgruntled with the high prices of engagement rings and after hearing positive reviews about the Jewelery Exchange, he decided to give it a whirl. He left under the amount he thought he would pay and with an engagement and wedding band. I have been so pleased with my rings and the service that I assisted one of my dear friends with the same purchase this evening. I requested to be assisted by Bill Redman, since this is who my fiance was assisted by. He was amazing. He was not trying to up sale me, and really worked with my price range and needs. Not only did he meet my price range needs, but I also was able to get a ring with high quality. Thank you, Bill Redman. I will refer all my friends who are planning an engagement to you and hope to see you soon when we make any other purchases.
Great Customer Service. I've made three different purchases at this location and each time i've gone the service has been great. Bill Redman was knowledgable and helpful. The prices are fair and there was no presure. there was a large selection and i will def. use this location agian.
SUPER, OUTSTANDING EXPERIENCE WITH RON AND SHERVIN!!!!.
My boyfriend and I decided to go to the jewelry exchange on a saturday at around 2 in the afternoon. . We walked in there just wanting to browze, compare prices, and well not really deciding to purchase anything. As we walked into the store there was an employee by the name of Ron. He was just oustanding from the begining of our experience til the end. He showed us all of the different options and variety of diamonds of rings that there was to choose from within every budget and price point. He was very open to answering and informing us of the diamond sizes, cuts, luster, and well everything there is to know. He was very considerate of our Budget as well. As i looked at the rings i wasnt really feeeling any of the styles or traditional style , " the mounted diamond style with a solitare diamond." I was actually interested to see if they had a style i saw on the tiffany and & co website. I was interested in finding an embeded style ring/ band with just a solitare diamond. When i told Ron what i was looking for, he took us around the department asking other employees and looking around to see if we could find the band. Long story short Ron and Shervin were able to find a platnum embeded band and placed a diamond in it to show me if that was the style i was looking for. I told them i wasnt interested in the platnum band and wanted a white gold band. They were so awesome that they got us to order the band in white gold,.
Braulio and I walked into this store with no intentions of purchasing anything. These two employees were just super awesome that they made this whole experience pleasant and not intimidating or scary at all. i would definitely refer all my friends here. So on behalf of Braulio and I, Thank you Ron and Shervin!!!!!!
Dishonest and Untrustworthy.
Beware! They sell poor-quality jewelry and do not stand behind their warranty. View this like buying jewelry on the street.
Better to find a reputable local jeweler.
GREAT DEAL!!!!!!!. Great deal. I found a wonderful ring for my mother there. The sales people were helpful. The ring was so much cheaper then if I went somewhere else!!!!!!!!! My mother is very happy with the ring, and we have since been back several times. I love the value and I recommend it to everyone!!!!
Great Prices!. I decided to visit the jewelry exchange after seeing their commercials all the time. I had been looking for the perfect ring for a while, but my budget didn't seem to be enough anywhere i went. When i walked into the jewelry exchange i was greeted by a nice sales person who showed me exactly what i was looking for, with a much smaller price tag than all the other stores i'd been to. I absolutely love my ring and would recommend anyone looking for a great deal to check it out.
Great deal, pleasant people, creative designer. I went there after a friend refered me, with several loose stones that had sentimental value. I didn't know what I wanted to do with them and the designer there came up with an exquite piece using all the stones I brought and the purchase of one small diamond. Now I have a beautiful, unique pendant that not only means a lot to me, but I spent very little money to get it. I get so many compliments when I wear it. Wish they had a store in San Diego County.
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