09/18/09
Avoid This Place
by lawmann
My girlfriend and I decided to see what they have in the way of engagement rings. We didn't find anything we liked and the person waiting on us was not friendly and didn't smile the whole time. We ended up going to the Los Angeles jewelry district up north. We had an endless choice of jewelers like there were hundreds of them and we found exactly what we were looking for. We got a great deal on a 1 carat diamond ring.
- Pros: None
- Cons: Unfriendly Employees & Not Really Good Deals
05/08/09
Attitude to Gratitude!
by ladydani
Okay, so maybe I had a bit of an attitude before going in because of some negative things I read on the web so I was wary. We were greeted right away, took their number, I couldn't believe how busy they were, no holiday to account for it. Bottom line, they were very helpful, showed us different rings wirh different diamonds, stayed in our price range and insisted we use their eye piece so we would know about every diamond we looked at. I was still alittle scared, its a big deal spending so much on one item but they actually sugggested we have a seat across the room so we could talk privately. All my fiance could say was "look ..I saw your face when you put that last ring on, whats there to think about" and I looked around this huge place with all those customers and thought to myself "forget those reviews, people only write them when they don't get their way.. and I really DO want that ring!!" I went home that same day with my dream ring with a bigger diamond and money left over. I told myself that this time I am going to take the time to write about a great experience. A few bad reviews in relation to how busy they were on just one day is nothing...do like we did...check it out for yourself.
- Pros: Diamond selection,customer service and best prices
12/29/08
Do not use jewelry exchange anywhere..
by curtiss1982
i ordered a 1/2 carat ring for my wife on Saturday the 20th of December 2008..the lady never called me to let me know that my ring was not coming due to a recalled diamond..and then tried to up the price on a diamond to replace what was recalled i said no due to having to deal with these people...and now i cant seem to get them to refund the money back to my credit card...the order was only placed and not delivered..so now i sit and wait for my money to be refunded to my card or the pending transaction to go away....there service is very very bad if Ur smart don't use jewelery exchange/
- Pros: no pros
- Cons: not enough room for all the cons
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