Jewelry Exchange
(714) 542-0438
15732 Tustin Village Way
Tustin,
CA
92780
33.7348
-117.8356
What People Are Saying About Jewelry Exchange
User Reviews
ladydani
May 08, 2009
Okay, so maybe I had a bit of an attitude before going in because of some negative things I read on the web so I was wary. We were greeted right away, took their number, I couldn't believe how busy they were, no holiday to account for it. Bottom line, they were very helpful, showed us different rings wirh different diamonds, stayed in our price range and insisted we use their eye piece so we would know about every diamond we looked at. I was still alittle scared, its a big deal spending so much on one item but they actually sugggested we have a seat across the room so we could talk privately. All my fiance could say was "look ..I saw your face when you put that last ring on, whats there to think about" and I looked around this huge place with all those customers and thought to myself "forget those reviews, people only write them when they don't get their way.. and I really DO want that ring!!" I went home that same day with my dream ring with a bigger diamond and money left over. I told myself that this time I am going to take the time to write about a great experience. A few bad reviews in relation to how busy they were on just one day is nothing...do like we did...check it out for yourself.
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curtiss1982
December 29, 2008
i ordered a 1/2 carat ring for my wife on Saturday the 20th of December 2008..the lady never called me to let me know that my ring was not coming due to a recalled diamond..and then tried to up the price on a diamond to replace what was recalled i said no due to having to deal with these people...and now i cant seem to get them to refund the money back to my credit card...the order was only placed and not delivered..so now i sit and wait for my money to be refunded to my card or the pending transaction to go away....there service is very very bad if Ur smart don't use jewelery exchange/
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JohnGKelly
December 18, 2008
I ordered a diamond engagement ring via the Internet. Trust is a very important aspect for any company providing products over the Internet. I was actually feeling pretty good about my decision, at least until I called the day before the day was was going to propose. I called to check on the status of my order. I want to make sure that it was on its way, and when I could expect it to be delivered. I reached a lady in customer service. She told me that the diamond I requested was actually sold to someone else before I ordered, and I would not be receiving anything. Well naturally, I went ballistic (wouldn?t you?). She was very nice to listen to my ranting for several minutes. I was obviously very upset. She indicated that you had several stones similar to the one I ordered and this shouldn?t be a problem. After a few minutes, however, this became a clear this was a problem. They did not have a similar size stone in color and clarity (and price). She identified a small stone she told me was ?very nice? and ?better in quality than the one I ordered?. I really wanted one with the same characteristics (specifically size) as the one I had previously tied to order. This was VERY frustrating. I was still very unhappy. Why? I had to call. No one had the courtesy to call me to let me know about the problem with my order. Her boss called me back later, and we had a conversation about ?my? problem. Basically he made a lot of excuses about the situation and told me if I ?didn?t like their solution? I should ?take my business elsewhere? (now that is a very strange customer service approach). One of the other posters said the same thing. Business must be so good that they send customers away, or this is special corporate policy. I would be VERY careful with this company ordering online or via phone. The supervisor would not give me his bosses name; always a bad sign.
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