10/03/08

Worst customer service, no accountability, absolutely terrible experience.

by ssalloom

We bought about 10k worth of draperies from The Silk Trading Company less than a year ago. About 7 months into owning our drapes one of the three pairs we purchased exhibited excessive fading. Our windows are tinted and double-paned and face east, so the light is not intense.

We brought this to their attention and after over six weeks of calls and emails we were told by the owner, Andrea Kay, that it is normal for this fabric to fade. It is laughable that customers are expected to know that fabric they are buying from a drapery store will fade in less than a year. They offered us 15% off a replacement order and free black-out lining.

I will never buy anything from them again and I recommend to anyone considering buying expensive drapery to avoid this store.

My wife and I have done a lot of decorating, remodeling etc. and this is the most ridiculously bad customer service I have ever experienced.

We are not people who regularly bad-mouth businesses. In fact this is the first bad review we have ever posted online."