Escalade Luxury Limousine Svc

Doesn't Recommend

Bob B.

Joined 1 year ago

Worst Limo Service Ever!. Let me start by saying that originally I had an agreement with another company and these guys show up. Unbeknownst to me, the guy subcontracted me out to these guys without ever telling me. Should have known this was an amateur outfit when this company shows up a half hour late to my house.

There was another car following the limo and found out later that it was the owner (Richard) and he didn’t have the decency to come over and apologize for the lateness. The driver pulls out a contract that states for 8 hours (we agreed to 9 with first company) at $85 an hour plus a 20% tip. Original contract (no they never sent me the original contract, my mistake 1) we agreed on $80 an hour and tip would be based on driver performance. Any overtime would be at $5 more per hour. Of course I call contact 1 and he states “oh just go ahead and sign and deal with it later.” Of course I’m under duress here because now it’s going on 45 minutes behind schedule and we have to pick up 4 other couples. Really? You expect a 20% tip and we are now 50 minutes late? And not once during the whole trip did you open or close our doors! In what world is that reality that you deserve a 20% tip?

We were promised satellite TV and a kick ass stereo system. TV’s didn’t work along with the stereo. Owner tells me I should have called him when it wasn’t working. I said I told your driver about it and he couldn’t fix it. It’s his obligation to call you, not me. At every stop it took the driver between 10 and 15 minutes to add an address to his GPS. His finger nails were about an inch long and he wonders why he couldn’t press the buttons on the GPS.

Now because we are late we are hitting the San Diego weekend traffic and further delaying picking up my friends. We end up going 4 hours overtime with all the delays and of course partying on our part. On the way home, they pull over on the side of the rode and hold you hostage until you sign their made up contract. We sat there 20 minutes before I just signed the damn thing (hmm..Drunk and under duress..Yea that’s a real contract) so he would take us home.

No disputing the 4 hours overtime. The dispute comes in when they bill me for $1415 instead of $1100. 8 hours at $80…4hours at $85..and I’m being generous by giving the driver $120..That comes to $1100 not $1410. To this day I still have not seen the contract. Richard has to be one of the most classless individuals in the business and gives the rest of the companies a bad name. The Escalade they sent has lots of rode noise and has a cheap looking wood floor. You have been warned if you use these guys. We will be ending up in small claims court over this one.

Recommends

JasZ

Joined 4 years ago

SUPER LIMO. If you are looking for a limo without ANY SURPRISES - I recommend using ESCALADE LUXURY LIMOUSINES. From start to finish this service is the ULTIMATE in luxury transportation. There is NO OTHER limo service that can compete with this one. They PRICE MATCH and I don't even know why, the limo was FAR MORE SUPERIOR to any other LIMO I've EVER BEEN IN with a lot of extras and NO ADDITIONAL CHARGES. I will definitely USE this COMPANY again and again.

Recommends

MzK

Joined 4 years ago

LUXURY AT ITS BEST. So happy I was referred to this company for my recent limo event. ESCALADE LUXURY LIMOS is the most affordable with a lot of EXTRAS like iPOD hookup, satellite TV, PS3 - Guitar Hero and complimentary music videos that are CURRENT. Service was so great and the contract provided to me before spelled out everything, so there were NO SURPRISES like you would find in other limo companies. HIGHLY RECOMMEND this service to EVERYONE.

Recommends

MrZ

Joined 4 years ago

COOL RIDE!. Took this COOL LMO for my birthday a couple of months back. RICHARD hooked me up with the latest games and hottest music videos. Inside is so cool. LIGHTING inside is sick! Bars were FULLY loaded with all my favorite stuff at NO EXTRA charge. I will definitely use this LIMO again.

Recommends

KZ3

Joined 4 years ago

LOVE THIS LIMO. Used this service recently for my daughter's special day and will CALL them again. RICHARD is the GREATEST and will MATCH competitor prices and gives you more for less out of pocket. Received ON-TIME service, GREAT driver and EXCELLENT rate. Everything you need to know is in the contract and NO charges are made until you SIGN the contract - it makes all the difference to know before the day of service what extras there might be. RICHARD was always available to answer questions NO matter how ridiculous. WOULD DEFINITELY RECOMMEND TO ALL!

Doesn't Recommend

honeyluv72

Joined 4 years ago

Worst serve ever. I will NEVER use this limo company again. Was shocked how unprofessional this company really was. Actually Richard (owner) promised us all and delived on nothing. Greedy Richard kept calling and demanding extra gratuities to pay the driver, had to stop for gas, late for reservation, A/C not working for 1st 30 mins of trip, pulled over on side of BUSY freeway demanding overtime fees or we were going to be put out limo. FAKE GUCCI leather interior with tears in the seats. And promised us a great deal but after all the nickel and diming end of paying more than competition. Will not ever get another dime from me.......Be AWARE!!!!!!!!!!No matter how much they quote you on.