10/07/09

OK...now I get it.

by Frank T

I could never figure out why on earth someone would pay more than $20 for a haircut...that is until today. I am heading out of town this weekend, and I called my normal cheapocuts girl to see if I could get a trim before I left, and to my dismay, she was on vacation. I started poking around to see what others were suggesting about a decent place to get a haircut. When I came across Metro For Men, the $37 seemed pretty steep to me at first (I never paid more than $20 before), but after reading the reviews I decided to give it a shot and see how things shake out. I called them up, and Krista (the owner) answered the phone herself. I knew after our conversation that this was someone I would feel very comfortable with...someone who understands customer service. And boy was I right. TOTALLY worth the money! I am officially converted! Lauren is the stylist that did my cut, and she did an amazing job. Really couldnt be happier. They took their time discussing my hairline, the type of cut that would work for me, and explaining why. Really put me at ease. It ended up being completely different than what I was expecting to walk out with, but a MUCH better cut for my hairline. Absolutely worth giving a shot. HIGHLY recommended! Great job Lauren! See you next month.

03/12/09

New Twist on Everything!

by MonsieurFang

I really hope that previous reviewer gets a better experience next time. Rarely do I ever have a good experience at a barbershop or salon. Maybe it's my weird shaped head or straight hair that throws most stylists off half the time. The first time I came here, I was a little intimidated by the name of the place "Metro". Yeah....but boy am I glad I made that a appointment! I made an appointment on a Sat. afternoon, and they took me the same day. Once inside, I was immediately impressed as I saw a nice shoe shine area ( I can be old fashioned some times ). The place is richly decorated, with a nice lounge area with leather clubchairs for waiting and relaxing. All I needed was a whiskey in hand. My stylist took extra time just to study my hair since it was my first cut with them. My haircut took almost an hour and I loved it! The best thing I like about this place is the changing area. After a haircut, you can cleanup more as there is a sink and benches.

• Pros: decor. service. everything!
• Cons: can get a little busy. just be sure to make an appt!

01/02/09

Not all that they claim!

by ECB1979

I recently moved to Orange County and was looking for a hair stylist in an a nice setting and found what I thought would be ideal in MFM. As I was coldly greeted with a insincere smile, I was handed a clipboard and was asked to complete a personal customer information card. After spending 5 minutes on the survey, I waited for an additional 15 minutes for my stylist. I was never offered anything from the bar by either the "hostess" or my stylist despite the mini fridge being clearly visible next to where I was sitting (nor was there a sign to help oneself. Next was the awkward conversation with my hair stylist who cut my hair WAY shorter than asked. Giving the benefit of the doubt about us both being new to each other, I scheduled a second appointment. When it came time I was given a courtesy call for my appointment with a different stylist so I had to rebook AGAIN. When the day of my appointment came around again I received the customary courtesy call for another stylist AGAIN. How incompetent can the staff be? If you "at metro, you speak male, think male, know male!" then you need to step up your client services, hire friendlier, better looking, intelligent and more personable staff - the only time I will speak of this place to my friends is to tell them never venture here.

• Pros: None
• Cons: Everything else