Cheap Massages Rock.
The staff was fine - I get the rudeness, but frankly, who cares. If I wanted an over-priced day spa, I'd go there.
The massage I had at the Costa Mesa location was remarkable. I have a chronic neck injury, and my therapist was excellent: very professional and the techniques he used to alleviate clinical, severe muscle pain were varied and thorough.
Not sure about the membership - anyone care to comment on whether the quality of the massage drops once you sign up? Thx.
cheap massages / you get what you pay for!. I like really good massages that are done by truly professional massage therapists that know the body. the therapists here are all s0-s0 and I think that you get what you pay for. Other spas in OC that I pay more for are much more intuitive and much better. I think I will stick with the spa I love in Laguna Beach - ymspa.
It's like time share for massage!. I love, love, love my membership. Even though the monthly fees gives me a one-hour massage, I always, always, always upgrade to the hour-and-a-half massage. My old spa charged me $160 for that hour-and-a-half PLUS a tip! So I could only go about twice a year. Now I go almost every week. I could never do that otherwise! I used to sell timeshare, and what people love about that concept is that they're SURE they'll go on vacation every year. So Massage Envy is like timeshare for massage ... I'm sure I'll go often! It's the best money I could ever spend on ME.
Employees cannot write reviews!!!.
If you read below, an employee wrote a response to someones review. That is not allowed in the CitySearch policies.
I wonder if this is the typical employee of Massage Envy?
Costa Mesa is the best in Orange County! I've been to the other locations and the massage is the best here!!. I just went to costa mesa location, and it was a great experience. This is my second time at massage envy. The first time I went to the Anaheim Hills location, and found the staff to be very rude. I made another appointment in Costa Mesa because I vowed never to go back to Anaheim. I read the reviews, and I disagree with everything said about this location. My experience was great! My massage was great! and the staff was great! Anaheim Hills location was terrible!
Excellent Experience -. I read these reviews and I have to wonder about someone who claims a service business as professional as this actually hung up on them! Maybe the receptionist asked to call back rather than keep you on hold so long that you'd be writing about that instead! Or maybe she's just a bit young since, after all, you're not paying much for your massage so she's probably not getting paid much. I've always found them to be nice - and I don't mind the goofing around if it shows that they're friendly. As for the massage, I've had many since I am a member and travel, so i use different Massage Envys. Costa Mesa has some great therapists - depends on what you want and whether you express it to the masseuse. We also tend to think that if we pay a lot it's good (even if it isn't) and if we don't pay a lot it was mediocre. As humans, we're pretty unfair that way. Go to one of the shi-shi er full service spas and pay $120 for the same massage - guarantee you they have the same therapists that Massage Envy does. In fact, I know it.
I would not recommend this particular location.
I am a current massage envy member and I have been to three different locations during my membership. I would not recommend this location if you live in Orange County. I have been to the Costa Mesa location twice and had bad experiences both times. The front desk staff are usually very rude and unprofessional. When my friend called to make our appointments, the girl on the phone was very short and unfriendly with her. She actually told her that she was busy and said "can you call back another time, I'm busy right now." My friend told her no, and it ended up only taking about 1 more minute to complete the appointment process! When we had our massages, the staff was goofing off and were all around unprofessional.
As far as the massage itself, my therapist was mediocre. She was nice, but seemed to put in a half-assed effort during the massage. She kept sighing heavily during the massage and it made me feel uncomfortable, I could tell she didn't want to be there.
My overall impression of the Costa Mesa location is that the staff is very unprofessional and not very customer service oriented. If you live in central or north Orange County I would recommend going to the Orange Hills location. They are new, and they also offer facials. The front desk staff is very friendly and accommodating and my massage and facial were exceptional!
I WORK AT MASSAGE ENVY!!!!!!!!!!!!!!!!.
SO ALL THESE CLIENTS MAKE ME LAUGH WHEN THEY WALK INTO OUR CLINIC AND CHEW OUR HEADS OFF!!!!
***FIRST OFF, IF YOU DON'T KNOW OR UNSURE WHAT YOUR SIGNING UP FOR: (HINT-DON'T JOIN)!!!!!!!!
+THE MEMBERSHIP IS $49 A MONTH- THAT GIVES YOU A MASSAGE EACH MONTH AND ANY ADDITIONAL MASSAGES DURING THE MONTH IS $39.....
+THE MEMBERSHIP IS GOOD FOR ANY MASSAGE ENVY NATIONWIDE (BIG PLUS FOR TRAVELERS)
+IF YOU DON'T USE YOUR MASSAGE FOR THE MONTH IT ROLLS OVER; SO THE NEXT MONTH YOU CAN COMBINE IT AND GET A 2 HOUR MASSAGE OR SEVERAL MASSAGES DURING THE MONTH!!!!!!!!!
+WE ALSO HAVE THE FAMILY ADD-ONS. ANY FAMILY MEMBER CAN JOIN FOR $39 A MONTH
+THE MEMBERSHIP IS FOR 12 MONTHS.....YOU CANNOT CANCEL BEFORE THE 12 MONTHS
**UNLESS, YOU HAVE A DOCTOR'S NOTE STATING THAT YOU CANNOT RECIEVE MASSAGES ANY LONGER OR YOU ARE MOVING 25 MILES FROM US!!!!!!!
(READ THE CONTRACT BEFORE YOU SIGN IT!!!!!!
AS AN ASSISTANT CLINIC ADMINISTRATOR I HIGHLY RECOMMEND IT TO ANYONE WANTING TO GET FREQUENT MASSAGES!!!!
SO........ DOES THAT CLEAR ANY QUESTIONS YOU GOOBERS THAT ARE COMPLAINING AND WHINING ABOUT HAD?????
Massage Envy, New Mexico
No Bait and Switch SCAM!!! Great value...great massage. I just read the reviews, and Massage Envy is a reputable business. The monthy fee is actually a membership where you can come in and get discounted massages. The membership is actually $59 a month and that comes with a massage every month. They have very good therapists on staff, and the person who posted should actually READ WHAT THEY ARE SIGNING!! It is a membership agreement with nothing hidden! I am sending all my friends to massage envy!
Bait & Switch Scam. I didn't like the fact that it was a bait and switch tactic to get you in. $39 for the first massage but after that, you're stuck with $65 a month until you cancel. So You end up paying so much more than just going to a Spa or any other clinic. They take your money from your bank account every month, so if you forget, you could be paying for years before you catch on. No one else charge monthly fee just to book a massage, it's not a wise financial decision and they want you to NOT show up, that's how they make their money.
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