Doesn't Recommend

K9Runner

Joined 4 years ago

I must be the exception but Glass Doctor of OC was terrible!. A guy who sounded like he answered from his basement (REDFLAD 1) quoted me $215. When I said I needed to call around, he said he'd check with his "supervisor," then all of a sudden they had a "special" that lowered it to 197...um why didn't you offer me that special to begin with (REDFLAG 2)? He pressured me to make an appt. even though they couldn't get out to me until the next day afternoon between 12-5p with NO obligation (REDFLAG 3). I waited all day. A different person answered each time I checked on status (REDFLAG 4). 1st time, they called but didn't leave a msg and said it was my fault because I didn't pick up. What legitimate business doesn't leave msgs to confirm appts (REDFLAG 5)? 2nd day, they sent me on a goose chase having me call the late technician myself but gave me a number that had been disconnected (REDFLAG 6). I finally canceled their service so they showed up in 30 mins. Spoke to 3 people before the last guy who argued with me that I was obligated because the technician was outside my house (kinda scary for being a female and my car exposed) and challenged my honesty when I said I missed 2 days of work waiting for them. He kept pressuring me and offered to lower the price again when I said Master Glass quoted a much lower rate (with no "special") and was on its way. He hung up on me (REDFLAG 7). It's been 2 days and 10 Excedrins since calling Glass Doctor and still no glass repair. It was obvious they intentially took advantage of my desperate situation and the fact that I'm female (HARSH REALITY).

I finally called Master Glass out of desperation. What a relief to hear Carrie's upbeat voice...a genuinely friendly, professional and helpful human being! She said "no worries, we'll be out in 45 mins and quoted me 169 off the bat." Oscar came out sooner than 45 mins and got right to work in 85 degree heat!

Oscar is an expert at his craft. My glass ended up not being shattered inside my door frame. The loud crackling sound as I opened my window was the regulator (motor) going out. The glass was just stuck in the door but intact. Oscar (McGyver!) lifted the glass and inserted a small ply of wood inside the door and sealed the window from the inside with duct tape to keep the window shut and my car safe. The quick fix was so clean you can't even see the duct tape from the outside and barely notice it from the inside. He basically bought me time to fix it.

Even more, Carrie offered to call the dealership for the part price and come out to replace it the next day. Wow that's proactive and great customer service! I couldn't commit to the regulator repair that day and they still waived the labor fee...and said "just call us if you need." I really felt like I was being taken care of by my family. Oscar even refused to take a tip. I insisted on at least a small tip and water for the heat but he deserved much more.

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kamaro68

Joined 6 years ago

Great Service; the owner even drove out to my house!. I called around and this place definitely knew the most about proper windshield installation. They also had the best price. They were able to come out to my work the following day and install my windshield in the parking lot.

There was a minor mistake with the installation which made a lot of internal noise. The owner offered to come out to my house, pick up my car and drive it back to his shop. He did and fixed the problem and dropped the car back off at my house. This is excellent customer service way above and beyond the call of duty. I highly recommend these guys for your installation of your windshield.

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ewynne

Joined 7 years ago

Awesome job!. These guys did an AWESOME job! Not only did they do great work, they were super nice and fast! I'd travel just to go to them! Thank you!

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alovesaudi

Joined 7 years ago

BEST GLASS COMPANY. A+++ service!!! I had my 04 Audi TT (which is my baby) replaced by the glass doctor and it was professional, clean and the technician knew EXACTLY what to do with a high end vehicle. I had my windshield replaced before by a company who had NO idea what they were doing and I couldnt even understand the guy they sent out and they did a cheap job, once I got the new windshield from the glass doctor I could totally see the difference in quality. The glass doctor knew EXACTLY what to do with my car and the service was extremely professional, they came to my house in irvine the same day I called and fixed it right in front of me and answered all my questions. I highlpanyy recommend this company.

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orangecountygrl

Joined 7 years ago

BEST shop for Glass Replacement!!!. I went to the Glass Doctor to have my windshield replaced on my 06' Mercedes e550. I must say, I was I was extremely impressed how professional everyone was, the shop looked immaculate, and everyone spoke clear and fluent English. The service was completed in a timely manner, and the work looks fantastic! I was even offered a beverage by one of the staff members while I was waiting. With this exceptional service that I received, it has definitely changed my views on auto glass, and with whom I choose to do business with in the future. I definitely recommend this company, as I have to all my family and friends.

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Contributor

Joined 10 years ago

Editorial Review. Nationwide glass repair chain offers full-service mobile windshield repair and replacement; commercial and residential glass available.