08/04/09

Bad customer service!

by ocbabe

Management needs to take a course in how to run a salon. I waited for ever, the stylist gave me attitude and the manager was a pain! Shame on you Salon Hue. I will never go back again! Not cool. I will make sure to tell all my friends.

• Pros: Non to speak of.
• Cons: Too expensive and too much attitude.

03/11/09

I'm Picky, It Was Great!

by New2OC

I'm new to Orange County and my coworker gave me the name or her hair dresser. I'm very picky, sometimes too picky, so of course I was nervous. I looked their pricing up online, yes there are different pricing levels so I made sure to mention to the desk when I made the appointment which level I was most comfortable with. Their menu is very clear on pricing so people who are surprised by pricing must not look at the menu closely enough or don't ask about pricing prior to their service. The front desk staff was very welcoming without overdoing it, I hate when you can tell people are "faking" being nice. They were very warm and friendly, my kind of place. My stylist greeted me and gave me a very thourough consultation. Then one of their assistants gave me a GREAT scalp and shoulder massage and shampoo. I don't get why people on here are bothered by assistants doing things like shampooing and the massages. They are wonderful gals (not sure if there are guys there) who are there to learn help. When you go to a nicer salon, they have assistants and assistants do exactly that, assist. Anyhoo, got a great haircut in a nice amount of time ( I don't have all day to sit around). My stylist infomed me that Hue also had a spa and asked about my spa habits. I don't really have any, but I'd like to. She introduced me to Linda who invited me into the spa for a skin care consulatation for free. She talked to me in terms I understood and helped me understand my skin and it's needs better, and no, it wasn't to talk me into some foo foo product I don't need. I was so comfortable with her I decided to try a 30min facial and a brow wax. Both were great. My brows are amazing, that's a huge thing b/c believe me, my brows are usually a hot mess. I felt like $1,000, 000 leaving. When I checked out there was another gal up there who helped explain the charges for the day, the products that were used on me (not just your typical ok time to pay up conversation) and informed me of the client points system. Free points for pre-booking COOL! I had a nice time there and I WILL be back. Everyone there was welcoming and polite. I loved my stylist but I think I would be comfortable trying out different people. If you haven't gone to Hue, GO. Make your mind up for yourself.

• Pros: Helpful Staff, Great Service, Nice Environment

02/24/09

HORRIBLE! Left with burns on my face from waxing!

by kitty543

Horrible service first of all. Waaaaaaaay over priced. Secondly, do not go here to get waxed. Im afraid they do not know what they are doing (i believe her name was Linda). I went here to get waxed and left with only half of my skin. Needless to say I will never go back. I also have a 10 dollar off coupon and instead of giving me 10 dollars of the less than intelligent front desk girl charged me 10 dollars more.