Anaheim >Roger Rooter Plumbing
Most Courtiouse and Professional that I have ever used. This guy is THE best emergency call anyone could ever make. Working in an industry and dealing with the mainstream public retail clients we have in our race parts bus. we encounter some strange problems in our customer use restrooms. This time we called Roger Rooter 'cause we'de met him at a regional car show . The last plumber we used refused to return due to our yard dogs scared him. Roger even likes the dog.... After removing the gasket set for a Ford 460 intake manifold from the toilet we all had to laugh and wonder what's next. We will always call Roger Rooter for our repairs and services from now on
Knowledgeable, friendly service. We were having trouble with a backed up drain pipe for our washer (lint clog). I placed a service request on Service Magic's web site and received a call from Roger Rooter in less than three minutes! He offered to come out to my home that morning and gave me a quote over the phone. I had a feeling that it wouldn't be a simple job because the last time we had a plumber out for the same problem he had to run the snake multiple times to clear the clog. So I wasn't surprised that it took repeated attempts this time around, with progressively longer snakes. Eventually, the problem was cleared up, along with an incidental clog in my tub, within two hours. While all this was going on, he was very conversational and shared many anecdotes regarding the many commercial accounts they also service. I learned a lot of interesting things about the plumbing industry in general that day. I would definitely recommend Roger Rooter to anyone needing a plumber.
Poor customer service. He ignored my repeated request for refund of $550.00, I had found a problem with the bills and realized that he owed me a refund. After mailing and faxing my request several times I gave up. I will not use his services again!
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