Doesn't Recommend

avodiver

Joined 3 years ago

This place is awful. Never seen a such Customer Service.. Went to Dana Point for the 4th of July, I stopped by their counter to ask some information. I started with a standard polite sentence "Hello, how are you ?" The lady behind the counter did not even look at me and continued on in what she was doing. After a few minutes with a strange feeling, I asked if I disturbed her and where I could ask my questions. She just told me that she was counting so I had to wait, then she said after a few seconds that I needed to go inside to ask my question. So I left the counter without knowing what to say. After a few seconds to digest what I had just seen, I did a U-Turn and told her that she did not need to talk to a customer like that. She told me that she was not working there and to leave her alone. Wow, so I went to the store and tried to ask my question and got the answer from a gentleman finally. I took advantage to ask who was the lady behind the counter to talk to a customer like that. Strangely, the gentleman answered my question by asking me another question "Well what question did you ask her?" So I just left the store as I did not want to deal with those people and went to the store next door. When I got out of the store I saw 2 ladies behind the counter at the Dana Wharf store pointing out at me and laughed. I was so irritated then went to them and asked if there was any problems. The lady that rejected me earlier (she seems to be the boss) told me that she was pregnant and asked me to not bother her. I did not even understand the sense of what she said, then the second lady (she seems to be an employee) told me to leave the place otherwise she will call the police. My gosh, in a few seconds, I wondered if I was dreaming or if it was true what I heard. I told them that I had been nice with them and did not do anything wrong so they can call the Police as I wanted to report their rude attitude as well. The second lady just said, "Bye and have a great day". I just walked away and did not understand how a business could treat the customers like that. I am trying to find a way to report this problem to Dana Point city. I don't know if this has only happened to me or not but it was so unrealistic. They probably act like that as they may think their business is a monopoly. There are a few other places providing equivalent activities that you can go to in Dana Point (Dophin & Whale Safari, Ocean Institute...) and they are much nicer. If anyone knows where I can report this matter, I would really appreciate it if you could let me know.

Doesn't Recommend

Vetteman930

Joined 5 years ago

people are not friendly. If you want a great tour use dolphin safari located at the other end of harbor. The price is right and more importantly the staff is friendly

Recommends

pamano

Joined 7 years ago

WHALE WATCHING. I took my daughter on a whale watching cruise and had an great time. She keeps talking about the "fish" that we saw that day.

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Specialize in chartered coastal cruises, narrated whale-watching tours and sport fishing excursions, from Dana Point Harbor.