10/27/09

HORRIBALE

by NBrown

It's truely amazing how a company like this stays in business! Without describing every detail of what went wrong...(there were A LOT) I can sum it up by saying, extremely poor customer service, no communication skills or tact and misinformed employees, therefore misinforming their customers! During ecenomic times like these, it's even more important to step it up a bit! Not to mention, one of the biggest days of a womans life!!! This place will NEVER get my recommendation!

08/26/09

Horrible Experience

by nakiawheat

I ordered my dress on 5/13/09, I was told if I paid the rush fee that I my wedding gown would be here the middle of August. Then I ordered my bridesmaid's dresses and my flowergirl dresses about three weeks later. I was then told all the dresses would be in at the same time if I paid the rush fee. Well 3 weeks later the bridesmaids and flowergirl dresses came in and I asked about my gown. I was told the arrival date was the in of August. I was upset because I was having a destination wedding so I was leaving September 3 and they were leaving me without anytime for alterations. I asked to speak to the manager and she had an attitude. She told me I gave them about 2 months to do my gown and how my dress wasn't the only dress they were making. Then to make matters worse my MOH is pregnant so she got the only maternity dress they had and it was wrong!!!! We asked for it to be shortened and it didn't fit. I know she was supposed to have growing room but when she put it on if fell around her ankles. To make matters worse after the experience with the manager I contacted the District manager and she was unresponsive and answered one phone call promised me she'd get back to me and never did. I left messages and emails and I got nothing. When I tried to go over her head to talk to her Regional Manger, no one knew who that person was. Due to some reconstruction of the company no one knew. I've worked for enough company's to know you're never w/out a regional manager even if there is an acting manager, there's always someone. The only reason why I went to pick up my dress was because it was "the dress". But you better believe they will never get my business and I'm telling everyone I know what to expect. I am very disappointed in the way they handled everything. This is the happiest time for a woman and they made it stressful. Never again!!!!!

• Pros: My dress looks great
• Cons: Because of what I went through I almost didn't pick it up.

11/10/08

I agree

by Yanci

I did not like the one in Brea. The people did not seem interested in my business at first, but now that the wedding date is getting closer they are eager for it??? Remember that people can AND will take their business some place else.