PetSmart

Petsmart No, PetDUMB

by SSGW at Citysearch

I've gone to this Petsmart in the past for dog supplies and have had pleasant experiences, so it was to my great shock and horror that the Fish Department Guy

,( now forever known as the "Fish Nazi"), was so incredibly rude and horrible to us that my 5 year old screamed! He rudely and with absolutely no social or customer service skills explained that our fish tank was " a hostile envionment" because we had an angel fish with our Mollys and refused to sell us another Molly. He cited passages in his "training book" and explained that "he would not sell us another fish". I later called the store manager, who offered no apology for the employee's rudeness. He interrupted me, defending the employee and citing the Petsmart mantras. These guys are apparently under a hell of a lot of scrutiny by corporate, to the expense of customer service.

As a sidenote, I was referred to PS by my usual fish store because they were out of the fish I wanted. When I spoke with them about what happened, they told me they had had similar treatment by the same guy and manager...

Petsmart??? No, I say PetDUMB.

.