Beauty >Better Health & Body, Inc. Day Spa
34098 Pacific Coast Hwy, Dana Point, CA | Directions 9262933.465889 -117.705826
Best deep tissue massage anywhere ! – Shasta is the best at sport deep tissue massage, I have had massages in Aspen, Telluride, St Tropez,
Baden Baden Germany, The Ritz spa in Madrid, and Barcelona, Paris, Fiji , and the famous Rancho Valencia in Rancho Sante Fe, . Because I dont have any cartlidge in my hip sockets and have bone spurs I search out pros.!! She is a pro at relieving my pain other then 1000 miligrams of Motrin.
As I am new to this town and don't know many people, I rely on citysearch to point me in the right direction when it comes to salons, restaurants, etc. Being the closest rated salon for waxing, I chose Better Health & Body. Bad decision. My appointment was made several days in advance but just over an hour before the sheduled appointment time, I received a phone call from the receptionist. She asked me if I would move the appointment to later that evening, rather than the original time of 3 PM. I told her that I was already busy then, that I could at the latest, be there for the 3 o'clock appointment . She became very rude, as though I was inconveniencing her and then hung up the phone. A half hour later the esthetician called to cancel the appointment because she "had other things to do." I got the impression that I was the problem, that because I unfortunately was not flexible that I had to lose out in the situation. I was never offered another appointment time, nor were there any apologies. I understand that unforseen occurrences do happen in life and if the esthetician had to reschedule for an earlier time, or rather fit me in the next day, I would have been happy to do so, but nothing was ever said to that effect. Horrible customer service and unavailable estheticians equal a business no one should go to!!
I am the owner of Better Health & Body and I am sorry to see your frustration was not directed to a manager regarding your incident. No matter who said what or did what, we have never had a bad review and would strive to maintain good customer relations. Being as it may, if there is an opportunity for this to be corrected, please feel free to contact me, Shasta, at 949-481-3663.
Thank you and I hope the holidays are finding you well.
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