Highly qualified and personalized practice.. We had our first dog for only a couple of weeks and knew something was wrong. We rushed her into Golden Lantern Animal Hospital, at the suggestion of our trainer, and the folks there were immediately helpful. They took our dog almost immediately and reassured us. They suggested we leave our dog with them for a few hours. It turns out that our dog had an eye infection, a parasite and had eaten something bad. She was very sick. Over the course of 3 weeks, our puppy was seen by three different vets and all were aware of her condition. They are all excellent and immediately helpful. Siince that time, our dog has been back twice, and we have had exactly the same excellent service. In additoin to the above, the staff at Golden Lantern Animal Hospital has been immediately helpful by filling out and faxing forms to our pet insurance company and to Bed & Bones, where we board our dog occasionally. This is an OUTSTANDING group and we love going there!!!
Friendly, but incompetent. It is hard to write this review because the people at Golden Latern Animal Hospital are very friendly, warm and inviting. However, I feel like they are somewhat scattered brained and unorganized. First off let me say that I am a new pet owner, I have never had any before. When I took my pet to their offices for a new pet examination they said that she was in perfect condition. The next day I noticed that she was scratching her ears profusely. I looked in them and noticed gobs of dark wax. I looked this up on the internet and realized that she had ear mites. I made an appointment for the following day, took her in and they said she had a pretty bad case of it. Why did they not check this on her complete new pet exam? When I brought this up, I got no answer. The next week I noticed small rice looking things all over her sleep area. I researched the internet and found out that she had tape worm. I took her in, they said they gave her medication, and she should be fine. For the next week I continued to see the rice things. I called and they said that it was normal for the animal to secret these, it shows the product is working. I looked this up on the internet and found out that this is NOT normal and that the worm is supposed to dissolve from the medication. I took her back in, and guess what! They had given my pet the mediation for round worm, not tape worm, even though I was explicit with them on the initial visit that it was tape worm and had called a few times to check up with them why the medicine appeared not to work! I hope from these examples you can see how completely scattered and irresponsible the vet team is at Golden Lantern. I don't trust them with my pet, I had to be a medical investigator on the internet the entire time I went there. Don't just take you pet anywhere. Research vets, because I would hate for your pet to suffer from a serious illness that does not get treated (or mistreated) by these vets.