I am a tenant at an Irvine Company
property in Irvine. I called Priority One Security after hours about an ongoing noise complaint, gave the dispatcher the apartment complex name, address, and the offending apartment number, and was told that someone would be there to speak with the tenants of that apartment. After an hour, nobody had shown up, so I called again. I was told that someone did stop by but nobody answered at the apartment.
THIS WAS 100% FALSE- A LIE. I had been sitting in the hallway the entire time to meet whoever showed up, in case I could provide any information relevant to the call.
So I asked that they re-dispatch someone, and was told that they would. It has been an hour since then and nobody has come by. I will be calling in the morning to speak with a supervisor but I am sure I'll get another bogus story about someone coming by, which I can say for sure is not the case.
I don't know if they just ignore noise complaints in the hope that the caller will go away, or what, but I certainly would not trust this security company with a more serious issue if they LIE about going out to minor ones.