Great Customer Service.
We originally reserved two rooms with adjoining rooms but we booked it through a 3rd party service that did not know the layout of the hotel. When we checked in they informed us that the hotel does not have any adjoining rooms but they would do their best to accommodate us. They checked all floors for two rooms that were next to each other but couldn't find anything. So management said they would upgrade us at no additional charge because they wanted us to come back. I told them that we definitely would stay here again the next time we stay in Dana Point, CA.
Budget-minded travelers appreciate amenities like complimentary breakfast buffet and a kids-stay-free policy.. In Short Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. In addition to the Kids Eat and Stay Free program, Holiday Inn Express offers amenities like free high-speed Internet access, in-room data ports and cable television. Upgraded showers feature multi-function shower heads, curved curtain rods and upscale bath products. A complimentary breakfast bar is available with warm cinnamon rolls and 100-percent Arabica coffee.